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Which catalog property allows users to save partially-completed requests to complete and submit at a later time?
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
What is an example of a good use case for an Order Guide?
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
Which record type would you use for an Ask a Question form that would generate an Incident?
Which of the following objects on the Shopping Cart Widget can be displayed or hidden using Maintain Cart Layouts settings? (Choose two.)
Your customer wants a catalog to contain two items:
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
Which record type would you use for a Computer request?
What are the different ways a user can locate items in a service catalog? (Choose two.)
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Incidents are stored in what table?
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these UI layouts called in the Now Platform?
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
What would you use to create Incident records, based on email sent by users or systems?
What tools are available to the assignee to help resolve an incident? (Choose two.)
When you activate the ITSM Roles plugin, what additional granular roles are created for the Incident application? (Choose two.)
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
What are some good practices for guiding your customers' use of Notifications? (Choose three.)
Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?
Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you use, to satisfy this requirement?
