CIS-ITSM: Certified Implementation Specialist - IT Service ManagementDemo

By ServiceNow · Question Mode

QuestionQ7

Change Management

Where can a change manager specify the fields that must be completed before a change request can transition from the New state to Assess?

  • A Choice conditions
  • B Model State Transition Conditions
  • C Dictionary Overrides
  • D State choice lists
Explanation

Model State Transition Conditions control whether a change request can proceed through a defined change-model state transition. They can require that specified field values are populated before the transition from New to Assess is allowed.

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