CIS-HR: Certified Implementation Specialist - Human Resources

A user who no longer meets the defined User Segment criteria is excluded from the bulk case, so the appropriate status label is Excluded.

The HR Administrator role can configure HR Service Delivery properties, create HR Criteria records, and associate users with HR groups. Password resets and general user-role administration require user-administration privileges, and business-rule configuration is a platform-development capability outside the base HR Administrator role.

ServiceNow Restricted Caller Access (RCA) privilege settings define cross-scope access to applications and resources, while sys_restricted_caller_access records track cross-scope access requests from applications or scripts.

Manual HR case document generation is performed by the HR agent assigned to the case. The Assigned to field identifies the user responsible for working the case; being an HR administrator, another HR professional, or the assignment-group manager does not by itself grant this case-level action.

Installing Lifecycle Events grants the LE Admin role (sn_hr_le.admin) to the HR Admin role (sn_hr_core.admin), allowing HR administrators to administer Lifecycle Events.