CIS-HR: Certified Implementation Specialist - Human ResourcesDemo

By ServiceNow · Browse Mode
About the Exam

ServiceNow's CIS-HR exam validates knowledge and skills for Human Resources Service Delivery implementations. It covers HR architecture, core applications and Employee Center, HR Journeys, and platform, role, and contextual security. It is intended for ServiceNow HR implementers and practitioners working on HRSD deployments, and passing demonstrates you can configure and maintain the HR experiences and security controls used in production.

Exam Topics

  • Human Resources Overview0%
  • HRSD Implementation0%
  • Case Management0%
  • Employee Service Center0%
  • Lifecycle Events0%
  • Integration Hub0%

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Last updated July 12, 2026 at 8:15 AM

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QuestionQ1

Case Management

For bulk cases, which Status label is assigned to a User who no longer meets the criteria defined in User Segments?

  • A Duplicate
  • B Inactive
  • C Included
  • D Excluded
Explanation

A user who no longer meets the defined User Segment criteria is excluded from the bulk case, so the appropriate status label is Excluded.

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QuestionQ2

HRSD Implementation

What actions can an HR Admin who does not have the System Admin role perform?

Choose three
  • A Grant roles to users or groups
  • B Modify the HR Administration > Properties
  • C Reset user passwords
  • D Create HR Criteria
  • E Configure business rules
  • F Add users to groups
Explanation

The HR Administrator role can configure HR Service Delivery properties, create HR Criteria records, and associate users with HR groups. Password resets and general user-role administration require user-administration privileges, and business-rule configuration is a platform-development capability outside the base HR Administrator role.

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QuestionQ3

Integration Hub

Which settings define and track cross-scope access to applications?

  • A Access Controls
  • B Restricted Caller Access
  • C Access Restrictions
  • D Business Rules
Explanation

ServiceNow Restricted Caller Access (RCA) privilege settings define cross-scope access to applications and resources, while sys_restricted_caller_access records track cross-scope access requests from applications or scripts.

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QuestionQ4

Case Management

If an HR Document needs to be generated manually for an HR Case, who can generate the document from the Case record?

  • A Only an HR Admin can generate Documents from a Case
  • B Any HR professional can generate the Document, even if they are not assigned to the Case
  • C Only the assigned to person can manually generate Documents from a Case
  • D Only the Manager of the assignment group can generate the Document
Explanation

Manual HR case document generation is performed by the HR agent assigned to the case. The Assigned to field identifies the user responsible for working the case; being an HR administrator, another HR professional, or the assignment-group manager does not by itself grant this case-level action.

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QuestionQ5

Lifecycle Events

When the Lifecycle Events application is installed, to which role is the LE Admin role granted?

  • A HR Admin [sn_hr_core.admin]
  • B It is not added to other roles
  • C HR Basic [sn_hr_core.basic]
  • D HR Manager [sn_hr_core.manager]
Explanation

Installing Lifecycle Events grants the LE Admin role (sn_hr_le.admin) to the HR Admin role (sn_hr_core.admin), allowing HR administrators to administer Lifecycle Events.

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