CIS-FSMPreview

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

When can work order tasks be dispatched?

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

What is used to categorize different types of work for time reporting?

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

What determines which tasks appear on the task panel in dispatcher workspace?

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

What field service model is used for maintenance at regular intervals?

When using territory management, what can field service admins assign to an individual or group?

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

What is used to organize work into tasks and can also be published in the service catalog as catalog items?

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?