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By servicenow
Aug, 2025

Verified

25Q per page

Question 1

Which of the following checks to see if the assessable record exists for the demand and creates an assessable record if none exists?

  • A: Validate Assessment Metrics for Demand
  • B: Auto Business Rule for Assessments
  • C: Update Demand State
  • D: Create OnDemand Assessment

Question 2

Plugins may be added to the base platform in one of the following ways: (Choose three.)

  • A: Activated by an admin (not by default).
  • B: Activated by an it_portfolio_manager.
  • C: Requested from ServiceNow.
  • D: Activated by default in the base ServiceNow system.
  • E: Activated by an it_pps_admin.

Question 3

Which demand category would a demand manager select, if they need to create an enhancement?

  • A: Change
  • B: Strategic
  • C: Defect
  • D: Operational

Question 4

On the demand form, what does the Discount Rate impact?

  • A: Internal Rate of Return %.
  • B: ROI.
  • C: Financial Benefit.
  • D: Net Present Value (NPV).

Question 5

As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

  • A: Incidents, Problems, Change.
  • B: Decision, Risk, Requirements.
  • C: Project, Defect, Requests.
  • D: Stories, Vulnerability Tasks, Enhancements.

Question 6

As an it_pps_admin, what can you use to detect corrupt data in a project, such as tasks with invalid parents or cyclic relations in a project?

  • A: Project Diagnostics.
  • B: System Diagnostics.
  • C: Edge Encryption Diagnostics.
  • D: Analytics Diagnostics.

Question 7

In which scenario would using the Copy Project action NOT result in a new project record being created?

  • A: When copying an existing project
  • B: When copying a new project
  • C: When copying sub-projects
  • D: When copying partial projects

Question 8

When copying a source project to a target project, what fields are copied by default? (Choose three.)

  • A: Number.
  • B: Duration fields.
  • C: Short description.
  • D: Planned dates.
  • E: State.

Question 9

The Project management application supports two types of external dependencies. What are they? (Choose two.)

  • A: Hard Dependency.
  • B: Milestone Dependency.
  • C: Soft Dependency.
  • D: Task Dependency.
  • E: Change Dependency.

Question 10

In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:

  • A: Configure the Project form
  • B: Export the project to XML format
  • C: Import your project
  • D: Create custom fields in your ServiceNow instance

Question 11

What is the formula for Committed Utilization?

  • A: Allocated Hours/Capacity
  • B: (Allocated Hours + Confirmed Hours)/Capacity
  • C: Confirmed Hours/Capacity
  • D: Assigned Hours/Capacity

Question 12

What does the project status report allow project managers to do? (Choose two.)

  • A: View the project Gantt chart
  • B: View the WBS
  • C: Show historical trend of project KPI’s
  • D: Print as a PDF attachment

Question 13

How many days is the default sprint length if the length cannot be calculated from the sprint?

  • A: 12
  • B: 14
  • C: 16
  • D: 18

Question 14

Risks and issues submitted in which forms will be included in the Program record? (Choose three.)

  • A: project
  • B: idea
  • C: demand
  • D: program
  • E: portfolio

Question 15

The Program Management application provides the following capabilities to the program manager (Choose three.)

  • A: Create tasks specific to the program.
  • B: Track program costs.
  • C: Create a program by adding related projects and demands
  • D: Create releases for sprints.
  • E: Manage ideas specific to the program

Question 16

Which feature provides a central location for portfolio managers to create and track the roadmap for project and demand execution?

  • A: Program Workbench
  • B: Portfolio Workbench
  • C: Project Workspace
  • D: Demand Workbench

Question 17

Why is it recommended to keep the value of the property 'com.snc.project.task.max_task_duration' to 2600 or under?

  • A: Best practices states projects should be no longer than 5 years.
  • B: The system is unable to handle more than 2600 tasks.
  • C: To avoid application memory issues.
  • D: Because projects longer than 2600 days will no longer load.

Question 18

Which role can create a project status report in the Project Workspace?

  • A: itil
  • B: it_demand_manager
  • C: it_project_manager
  • D: it_project_user

Question 19

When creating a program, which of the following cannot be part of multiple programs? (Choose two.)

  • A: Tasks
  • B: Project
  • C: Demand
  • D: Portfolio

Question 20

Winch role allows you to allocate a resource?

  • A: resource_user
  • B: it_project_user
  • C: business_stakertolder
  • D: resource_manager

Question 21

Why would a program manager create a program? (Choose two.)

  • A: To manage related demands
  • B: To define the number of sprints
  • C: To manage related protects
  • D: To manage portfolios

Question 22

How does a project manager request a change to a resource plan in the requested state?

  • A: Use notes on resource plan.
  • B: Email resource user.
  • C: Request change on resource plan
  • D: Email resource manager

Question 23

Which role in Protect Portfolio Management contains both the resource_user and it_demand manager roles?

  • A: it_project_manager
  • B: scrum_master
  • C: itil
  • D: timeline_admin

Question 24

In order to allocate an operational resource plan from the Resource Allocation Workbench, which property must be enabled?

  • A: com.snc.project.move_project.wip
  • B: com.snc.resource_management.create_and_manage_operational_resource_plans_from_raw
  • C: com.snc.resource_management.percentage_allocation_normal
  • D: com.snc.resource_management.calendar_show_soft_allocations

Question 25

The basics of Demand Management include (Choose two.)

  • A: Identify stakeholders
  • B: Create assessment categories
  • C: Evaluate and quality tasks
  • D: Create ideas
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