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Question 1
An HR Admin without the System Admin role can do what? (Choose three.)
- A: Grant roles to users or groups
- B: Modify the HR Administration > Properties
- C: Reset user passwords
- D: Create HR Criteria
- E: Configure business rules
- F: Add users to groups
Question 2
What role is required, at a minimum, to view confidential HR Profile data?
- A: HR Admin [sn_hr_core.admin]
- B: HR Basic [sn_hr_core.basic]
- C: LE Admin [sn_hr_le.admin]
- D: HR Manager [sn_hr_core.manager]
Question 3
If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?
- A: HR Basic [sn_hr_core.basic]
- B: HR Manager [sn_hr_core.manager]
- C: No role is needed
- D: HR Admin [sn_hr_core.admin]
Question 4
Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?
- A: a digital signature
- B: a picture of the signature that is added to the document
- C: a digital key
- D: a digital certificate
Question 5
What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?
- A: HR Manager [sn_hr_core.manager]
- B: HR Agent [sn_hr_core.agent]
- C: Core Admin [sn_core.admin]
- D: HR Admin [sn_hr_core.admin]
Question 6
If you select Data Type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible.
What does it mean to select High for the Scale definition?
- A: It means a high score is bad
- B: It means a high score is good
- C: There is no option for Scale definition
- D: There is no option for High
Question 7
In which Application Scope is the Lifecycle Events table contained?
- A: Human Resources: Core
- B: Human Resources: Lifecycle Events
- C: Human Resources: Integrations
- D: Human Resources: Service Portal
Question 8
What settings define and track cross-scope access to applications?
- A: Access Controls
- B: Restricted Caller Access
- C: Access Restrictions
- D: Business Rules
Question 9
What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?
- A: Filters
- B: User Groups
- C: HR Criteria
- D: User Criteria
Question 10
The Template field referenced on the HR Service record is used to do what?
- A: Populate fields on the HR Case record
- B: Filter who can access the HR Service
- C: Create pre-configured responses HR professionals can use
- D: Make the HR Service accessible on the Employee Service Center
Question 11
When is the Record producer field needed on the HR Service record?
- A: When the HR professional will be creating Cases on behalf of the employee
- B: When you want the employee to request the HR Service from the Employee Service Center
- C: It is always a required field
- D: There is no Record producer held on the HR Service record
Question 12
What are the major HR Service Catalog components? (Choose four.)
- A: HR Template
- B: Assignment Group
- C: HR Catalog Item
- D: Matching Rule
- E: Record Producer
- F: HR Service
- G: HR Profile
Question 13
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A: Document Templates
- B: Word document templates
- C: PDF document templates
- D: Text document templates
Question 14
How can HR Tasks be marked as optional?
- A: Set Optional to True on the HR Task Template
- B: Set Optional to True on the Activity Set
- C: Tasks cannot be optional
- D: Set Optional to True on the HR Case form
Question 15
What provides a graphical representation of other tables related to a specific table, either through class extension or reference?
- A: System Structure
- B: Table Map
- C: System Map
- D: Schema Map
Question 16
Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated.
By default, what is the Caller Access field set to?
- A: Caller Denial
- B: Caller Tracking
- C: Caller Restriction
- D: Caller Allowed
Question 17
Which of the following is the key factor in determining the implementation timeline?
- A: Configuration complexity
- B: Types of integrations
- C: Customer location
- D: Customer business type
Question 18
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
- A: COE Properties
- B: COE ACL Configuration
- C: Access Policies
- D: COE Policy groups
Question 19
A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
- A: Create a new lifecycle event for each of the dependent items
- B: Create separate trigger conditions for each of the dependent activities
- C: Create activity containers for the dependent items
- D: Create separate activity sets for each of the dependent activities
Question 20
What kinds of records can be created using HR Service Activities? (Choose two.)
- A: Workflows
- B: Approvals
- C: HR Templates
- D: Tasks
Question 21
Which HR Integrations module is used to document the URL, basic integration properties, and inbound and outbound username and password information for a third-party application?
- A: HR Integration Service
- B: HR Schema Mapping
- C: Sources
- D: HR Webservices
Question 22
How can a PDF document on an active HR case be generated? (Choose two.)
- A: Autogenerated by system configuration
- B: By the Subject Person’s manager
- C: By the employee
- D: By the Assigned to person
Question 23
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
- A: This ensures that HR has control over further HR configurations.
- B: The HR Admin role should remain a part of the system Admin role.
- C: This ensures that confidential HR data is only accessible to users with an HR role.
- D: It is not necessary because the system Admin always has access to all HR data.
Question 24
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
- A: None. The LE will automatically trigger based on its configuration
- B: An Event is needed to initiate the LE process
- C: A Scheduled Job is needed to initiate the LE process
- D: An HR Service is needed to initiate the LE process
Question 25
In Employee Document Management, which of the following statements is true for legal holds?
- A: Legal Holds are permanent and cannot be removed
- B: Legal Holds may be placed on a group of HR profiles
- C: Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile
- D: Legal Holds may be manually placed on individual employee documents
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