Public Sector Solutions implementation considerations and best practices
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A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs.
Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
AExpression Sets match input values to a table row and return the row’s output values.
BDecision Matrices perform a series of calculations using matrix lookups and user-defined variables and constants.
CExpression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
DExpression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
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Public Sector Solutions implementation considerations and best practices
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Public Sector Solutions implementation considerations and best practices
A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users from now manually.
What configuration should the Technical Consultant perform to meet this requirement?
AEnable self-registration in the Digital Experiences setup menu
BUpdate the appropriate Contact page layouts and add the ‘Register User’ action
CUpdate the appropriate Contact page layouts and add the ‘Enable Customer User’ action
DEnable manual registration in the Digital Experiences setup menu
A customer wants to view multi-level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solutions should the technical consultant use?
AUse a Lighting Web component
BUse a Hierarchical View component
CUse an AppExchange component
DUse an Aura Lightning component
A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?
ACreate a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
BCreate a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
CProvide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
DProvide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?
ASetup Audit Trail
BSalesforce Shield
CField History Tracking
DClassic Encryption
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Public Sector Solutions implementation considerations and best practices
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A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the OmniStudio package.
Which three tasks must be completed or checked before installing on the OmniStudio Package? (Choose three.)
AEnable Orders
BEnable Assets
CEnsure the email deliverability access level is set to “All email”
DEnable Person Accounts
EConfirm browser settings meet published minimum requirements
A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.
What is the root cause for the access issue?
AThe Organization Wide Defaults for ERM objects were set to Public
BThe internal users are missing the Emergency Response Management permission set
CThe internal users are missing the Emergency Management Response permission set license.
DThe internal users' role hierarchy has been set incorrectly
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications’ Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?
ADecision Explainer Log History
BRecord History
CLog History
DAudit Log
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?
A3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
B2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
C1; Only to contain the prorogation pools.
D1; Only one to contain the prioritization pools with the Federal Income Limits.
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used? (Choose three.)
AEnable Person Account
BInstall the ERM for PSS Unmanaged Package
CEnable Email-to-Case
DEnable Web-to-Case
EInstall the ERM for PSS Managed Package
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms? (Choose three.)
AImplement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.
BProvide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the application’s progress.
CSet the external organization-wide default sharing settings for grant applications objects to Private.
DEnable the Salesforce Spam Check for Experience Sites.
EDeploy grant application OmniScripts on Bobahaven’s Experience Site pages set to “Requires Login.”
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits.
Which two Decision Explainers can be utilized? (Choose two.)
AEducation loan eligibility checks
BIndividual and business application fees
CPerson Loans
DCar Loan
A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce.
What OmniStudio feature can be leveraged to meet this requirement?
AFlexCards
BIntegration Procedure
CDataRaptor
DOmniOut
Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits required for different business types, so they know exactly what they need to apply for.
What is the recommended approach for building out this functionality?
ACreate an OmniScript with all the applicable Business Types.Based on the Business Type selected, enable a conditional section to display all the associated permits that are required.Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.
BCreate a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization. Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent.Ensure the Show Dependent Permits section is available in the portal for applicants to view.
CCreate a custom object called “Permit Dependency” and make it a junction object between the Business Type object and Regulatory Authorization Type object.Create a FlexCard that allows the use to select the Business Type from a picklist and display the associated Permit Dependency records.Embed this FlexCard on an Experience site for applicants to use.
DCreate a custom object called Permit Dependency and make it a junction between the Business Type object and Regulatory Authorization Type object.Configure the Permit Dependency records and embed a list view of the Business Types on the Experience Site for applicants to click and review relayed dependencies.
When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
ABuild an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as “Issue” or “Fail”, generate a Violation record.
BIn the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the “Violations” checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
CIn the “Results” picklist field of the Inspection Assessment Indicator object, edit the “Fail” and “Issue” picklist values and select the “Violations” checkbox for the values to generate a Violation record when selected.
DCreate a new Violation Type record and associate it with an appropriate it with an appropriate Assessment Indicator Definition. Select the “Auto-generate” checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
ACreate a lookup relationship on both objects to a Junction object called Regulatory Code Map
BUse the Regulatory Code Assessment Indicator Junction object
CCreate a master-detail relationship between Regulatory Code and Assessment Indicator
DUse the Assessment Indicator Regulatory Code Junction object
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record.
What is the recommended approach for creating a better user experience when creating a Visit?
ACreate a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
BAdvise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
CChange the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
DCreate a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions.
Which Salesforce features must be enabled to support this use case?
ASalesforce Flow
BCustom Object for Applications
CPerson Accounts
DProduct Schedule
A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.
What Action Plan Template and target object should be used for this use case?
AAction Plan Template with Type = “Visit Execution”, Target Object = “Visit”
BAction Plan Template with Type = “Visit Execution”, Target Object = “Business License Application”
CAction Plan Template with Type = “Industries’, Target Object = “Visit”
DAction Plan Template with Type = “Industries”, Target Object = “Business License Application”
A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency's use case?
AEnable OCR Setting in the Document Object
BEnable Data Raptor to read information from a scanned document
CSet Up Data Extraction
DMap Form Types to Objects
EEnable Intelligent Form Reader
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
AMirror the Org Chart into the Role Hierarchy
BSet the Organization-Wide Defaults (OWD) for the Case object to private
CDisable the Grant Access Using Hierarchies setting on the Case object
DDisable all approval processes on the Case object
A public sector agency expects a large number of applications for a grants program. The agency wants to easily qualify and make decisions for applications based on certain conditions.
Which feature should be leveraged for this use case?
AApex Trigger
BBusiness Rules Engine
CVisual Flow
DProcess Builder
The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?
APlan, Engage, Apply, Review, Award, Manage and Close Out
BPlan, Apply, Engage, Review, Award, Manage and Close Out
CApply, Engage, Plan, Apply, Review, Award, Manage and Close Out
DEngage, Apply, Plan, Review, Award, Manage and Close Out
A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; the system administrator wants to move and deploy the DataPack, to achieve this.
Which tool can be used to deploy the DataPack Lightning Web Component?
AChange Sets
BANT Migration Tool
CVSCode
DVSCode and Salesforce DX
A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
AAssign the data to a specific public group and make those records inactive
BExport the grantee's data to retain it.
CExport the grantee's data to retain it. Then, delete their data from Salesforce.
DKeep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
