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Question 1

Upon review of its new Portal landing page built with Experience Builder, Cloud Kicks does not think its brand experience is translated into the user experience. The UX Designer confirms the Theme was set up correctly.
Which additional UX elements should be reviewed to influence the brand experience?

A Shapes, Interaction, Design, and Load Time
B Visual Design, Harmony, and Responsiveness
C Visual, Content, and Interaction Design

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Cloud Kicks allows its partners to manage leads and opportunities. The company’s relationship manager has requested that partners can quickly browse and see their opportunities segmented by key attributes:
If the opportunity is closing within 2 weeks
If it is valued at more than $100,000
Which approach should be used in Experience Builder to enable this?

A Allow each user to create a filter for each key attribute and link to the opportunities list view.
B Create a screen Flow with a table and use a Get Records element to filter the data.
C Configure a pre-filtered opportunity list view for each key attribute with the partner group.

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks’ Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?

A Troubleshooting customer issues and logging activities
B Training other agents and editing knowledge articles
C Viewing the status of cases and analyzing campaign metrics

Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.
Which detail could be verified by testing keyboard navigation for accessibility?

A Actionable items are highlighted in a specific color.
B Keyboard actions provide audio feedback.
C Tabbing order is logical.

Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.
Which global user interface setting should be used to best solve this problem?

A Compact Display Density
B Dynamic Forms
C Removing sections from Page Layouts

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Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?

A Commerce Cloud
B Sales Cloud
C High-Velocity Sales

Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?

A Recognize imperfection, Learn from diversity. One size fits one.
B Recognize diversity. Learn from experts. Focus on one person.
C Recognize exclusion. Learn from diversity. Solve for one, extend to many.

What is a goal of usability testing?

A Learning about the user’s behavior and preferences
B Showing users how to use the design in the right way.
C Identifying the best variation of a page

A UX Designer is working on a series of custom Salesforce components for a new website.
In which way could the designer accelerate the visual design process?

A Build a custom layout in Salesforce and export the underlying code.
B Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.
C Use separate stylesheets to make implementation easier.

Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.
Which method should be used to improve the user experience in the simplest way while preventing errors?

A Set field-level error message to display on the page.
B Mark the field as Required.
C Set a prompt to display on the page using In-App Guidance.

A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A Use objective, close-ended questions.
B Engage in a friendly and informal way.
C Discuss interview findings in the moment.

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which impact of the LWC’s Shadow DOM should be considered when designing or developing the stylesheets for these components?

A The CSS styles defined in the parent list component are not shared with the child items.
B Using a Light DOM child component prevents the CSS styles from being inherited by the child items.
C The CSS styles defined in the parent list component are inherited by the child items.

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

A ES6 JavaScript modules and plugins
B A library of Lightning Web Components
C Semantic and accessible component markup

Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?

A Identify the message, audience, and purpose for content.
B Provide written help documentation as the single source of truth for learning about new features.
C Create pop-ups to give users a full visualization of a product.

A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons.
Which accessibility guideline should be considered?

A Adaptable
B Scalable
C Distinguishable

A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content.
Which UI configuration should be used to further individualize each featured topic?

A Pick a custom color value for each featured topic.
B Choose from a list of Salesforce icons for each featured topic.
C Select and upload images that represent each featured topic.

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.
In which way could the agent experience be made more efficient?

A Use Salesforce Flow to help complete fields required for case closure.
B Open links in new windows when agents click on details from case widgets.
C Design custom Lightning Web Components for the customer to complete.

A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.
Which Usability Heuristic is being used in this case?

A Error diagnosis and recovery
B Match between system and the real world
C Consistency and Standards

Cloud Kicks hired a UX Designer to help with the design of its Experience Cloud site; they want to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?

A Arrange pages in the navigation menu by user preference.
B Compare versions of the navigation menu mockups to see which performs better.
C Organize the navigation based on similar categories or groups.

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile devices?

A 24 pixels wide x 24 pixels tall
B 64 pixels wide x 64 pixels tall
C 44 pixels wide x 44 pixels tall

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using,
Which best practice should be used to provide this experience?

A Create a Lightning Web Component.
B Create a responsive user interface.
C Create a new page for each device.

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing
What should be used or created to leverage named entities that apply design attributes to components and applications?

A Design Tokens
B Design Patterns
C Utility Classes

What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

A Perceivable, operable, understandable, robust
B Desirable, feasible, viable, affordable
C Useful, effective, efficient, reliable

Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding,
Which element could be customized in the Salesforce app to match CK’s branding?

A Brand color and loading page logo
B Search bar layout and loading page background
C Background image and focus link color

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