A Universal Containers customer is having issues with three containers at the customer’s site. Each container is tracked as an Asset on the customer’s Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? (Choose two.)
AAdd each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
BAdd each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
CAdd each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
DAdd each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of Jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remaining in violation and are not reassigned? (Choose two.)
AGlobal optimization doesn’t reschedule appointments that have rule violations.
BThere are no service resources available with the required skill levels.
CThe optimizer uses a scheduling policy different from what is used on the dispatch console.
DThe territory of the resources was not included in the global optimization request.
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
AImplement Path for Work Orders.
BConfigure a Maintenance Plan.
CDefine a repeating Work Type.
DBuild a Process for Service Appointments.
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
AUse the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
BWrite a Workflow that associates Articles to Work Orders based on a picklist on the Work Order.
CUse Work Types to assign associated Articles to Work Orders.
DCreate a custom mobile app that syncs articles based on Service Appointment assignments.
Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource’s secondary service territories.
Which two scheduling policy changes should a Consultant recommend? (Choose two.)
AInclude the Match Territory Work Rule.
BDeselect Working Location Enable Primary on the Working Territories Work Rule.
CSelect Working Location Enable Primary on the Working Territories Work Rule.
DRemove the Match Territory Work Rule.
Question 6
Manage Scheduling and Optimization
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Question 7
Configure Mobility
Question 8
Manage Inventory
Question 9
Manage Inventory
Question 10
Configure Mobility
Question 11
Manage Work Order
Question 12
Manage Scheduling and Optimization
Question 13
Manage Work Order
Question 14
Manage Scheduling and Optimization
Question 15
Configure Mobility
Question 16
Configure Mobility
Question 17
Manage Scheduling and Optimization
Question 18
Manage Work Order
Question 19
Manage Inventory
Question 20
Manage Scheduling and Optimization
Question 21
Manage Work Order
Question 22
Manage Scheduling and Optimization
Question 23
Manage Work Order
Question 24
Manage Scheduling and Optimization
Question 25
Manage Scheduling and Optimization
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Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative’s user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? (Choose two.)
AArrival Window End
BScheduled End
CArrival Window Start
DScheduled Start
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
AThe Preferred Resource service objective is ignored for active Crew Members.
BA service resource can only be a member of a single Crew.
CSalesforce Field Service considers the Recommended Crew Size when assigning appointments.
DCapacity-based scheduling is supported for Service Crews.
Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)
AProducts Consumed
BInventory
CWarehouse Locations
DMobile Locations
EProducts Required
A Technician needs to get a replacement part for damaged inventory on their truck for an upcoming job.
To which object should the Technician add a Product Request record?
AService Report
BService Appointment
CWork Type
DWork Order
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory? (Choose three.)
AWork Types
BService Resources
CWork Orders
DResource Absences
EAccounts
Universal Containers performs services on Assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks associated with the Assets.
Which two techniques should the Consultant consider to ensure Work Orders are properly completed? (Choose two.)
AUse of Work Order Line Items that automatically inherit the hierarchy of Assets attached to the Work Order.
BUse of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
CUse of Standard Reports to view Parent and Root Work Order Line Items within Work Orders by Customer.
DUse of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
Universal Containers wants to assign Service Appointments based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
ASet the Territory Assignment Policy to the Highest Level.
BSet the Territory Assignment Policy to the Lowest Level.
CSet the Polygon Assignment Policy to the Lowest Level.
DSet the Polygon Assignment Policy to the Highest Level.
Time Sheet entries can be associated to which two objects? (Choose two.)
AWork order
BAssigned Resource
CWork Order Line Item
DService Resource
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
ACreate one Service Resource and assign the Technician and Dispatcher role.
BCreate two Skills records and assign them to the Service Resource record.
CCreate one Service Resource and assign the relevant Permission Set Licenses.
DCreate two Service Resources and assign them to the employee.
Universal Containers plans to deploy Salesforce Field Service to 100 external contractors. There are 75 contractors who need access to Work Orders, Assets, Mobile App, and Chatter. The remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the Consultant recommend?
A75 Contractor25 Contractor Plus
B100 Contractor100 Contractor Pius
C25 Contractor75 Contractor Plus
D25 Contractor100 Contractor Plus
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
AModify the user’s Profile.
BUpdate Public Group membership.
CModify the user record.
DAssign a Field Service Mobile License to the user.
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
AResource Schedule Optimization
BEmergency scheduling
CCustomer First scheduling
DGlobal optimization
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order?
ACreate a new Service appointment for each site visit.
BCreate a new Product Consumed for each site visit.
CCreate a new Child Work Order for each site visit.
DCreate a new Work Order Line Item for each site visit.
Universal Containers products need to be traceable from the factory to customer sites. The products are installed using disposable kits.
How should the Consultant configure this?
ACreate the products as serialized inventory and the installation kits as unserialized inventory.
BCreate the products and the installation kits as serialized inventory.
CCreate the products and the installation kits as unserialized inventory.
DCreate the products and the installation kits as a single serialized product.
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
ACreate Resource Absences every day.
BUse the Resource Availability Rule.
CUse appropriate Resource Operating Hours.
DCreate a recurring Service Appointment.
Universal Containers wants to provide Technicians with the ability to capture details and customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?
ACreate a Process Builder to generate a report.
BCreate a custom report.
CUse the standard Work Order email template.
DUse the standard Service Report.
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
ACheck ‘Keep These Appointments Scheduled’.
BInclude a Match Fields work rule.
CAssign a high efficiency score.
DLink rules to Relevance Groups.
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement?
AWork Order Record Types
BWork Types
CEntitlement Templates
DEntitlements
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement? (Choose two.)
AAssociate a Required Skill called Site Visit to a Maintenance Plan.
BAssociate a Work Type called Site Visit to a Maintenance Plan.
CAuto-generate Work Orders with a 14 day Generation Timeframe.
DAuto-generate Work Orders with a 14 day Generation Horizon.
To ensure that preventative maintenance work can be completed on time, Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?