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An inventory manager at Universal Containers needs a better understanding of the distribution of a critical, expensive part across every inventory location as the part is reused and restocked.
What should the Consultant leverage to fulfill this requirement?
AAssets
BMaintenance Plan
CProduct Item
DEntitlement Plan
A customer wants to return a defective product rather than schedule a Service Appointment.
How should the product be tracked in Salesforce Field Service?
ACreate a Product Request and Product Request Line Item.
BCreate a Work Order and Work Order Line Item.
CCreate a Return Order and Return Order Line Item.
DCreate a Return Order and relate it to the Product.
AW Computing technicians exclusively use the Field Service mobile application because they are always in the field. Because schedules change frequently, each technician must see only one job at a time in the app.
How should the Field Service administrator ensure that this requirement is met?
ASet up auto dispatch to dispatch one work order for each technician at a time.
BInstruct the dispatcher to only dispatch one work order to each technician at a time.
CEnable drip feed to dispatch one service appointment per technician at a time.
DSet Send Appointment Notifications on Dispatch in the mobile settings to one.
A Dispatcher discovers that the Crew assigned to a Service Appointment lacks a skill required for the assigned work.
How can the Dispatcher update the Service Crew so that it satisfies those requirements?
ACreate a new Service Appointment with a different Crew.
BUse the Crew Management tool to add Service Resources to the Crew.
CUpdate the Service Crew on the Service Appointment's Work Type.
DEdit the Service Appointment and add a new Service Resource.
Universal Containers wants Technicians to see work progress in the Work Order Line Item card within the Salesforce Field Service mobile app.
Which configuration steps should a Consultant perform to satisfy this requirement?
AAdd the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.
BCreate a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
CCreate a custom Visualforce page and add an external link in the Salesforce Field Service mobile app to view the page in the mobile browser.
DCreate a Report Chart that summarizes Work Order Line Items and add a link to the Service Appointment layout.
Universal Containers wants to improve customer satisfaction by assigning preferred resources to accounts and delivering prompt service.
Which two default Scheduling Policies satisfy this requirement?
Choose two
AEmergency Policy
BCustomer First
CHigh Intensity
DSoft Boundaries
Universal Containers wants to make sure that Service Appointments are dispatched only to Resources in the same Service Territory.
How can this be configured?
AInclude the Resource Availability Work Rule in the Scheduling Policy.
BEnsure the Resource's Address is in the same Territory as the Service Appointments.
CInclude the Match Territory Work Rule in the Scheduling Policy.
DMark the Service Territory's Resources as Required on the Service Appointments.
Universal Containers has implemented a Flow that enables Technicians to replace faulty or damaged Assets directly in the Salesforce Field Service mobile app.
After a replacement is completed, where can the Asset Relationships be viewed?
ABoth the Primary Assets and Related Assets related lists on the Work Order object
BBoth the Primary Assets and Related Assets related lists on the Asset object
COnly the Primary Assets related list on the Asset object
DOnly the Primary Assets related list on the Work Order object
Universal Containers outsources 100 hours of maintenance each week to an external Contractor. Jobs are assigned to a Contractor Manager rather than to individual external technicians. The Contractor Manager is responsible for updating Service Appointments and Work Orders when work is complete.
How should a Consultant implement this requirement?
ASet the individual Technicians as Capacity-Based Service Resources.
BCreate the Contractor Manager as a Crew Service Resource.
CCreate the individual Technicians as Service Crew Members.
DSet the Contractor Manager as a Capacity-Based Service Resource.
Northern Trail Outfitters needs to report on its Assets and show their attributes, including hierarchical relationships.
How should the Consultant satisfy this requirement?
AUse standard reports and reference the Parent Asset and Root Asset fields.
BEnable and customize the View Asset Hierarchy action.
CUse the Assets without Products report.
DCreate custom reports and reference the Parent Asset and Root Asset fields.
Northern Trail Outfitters (NTO) wants to increase customer satisfaction by setting expectations for upcoming appointments.
When designing the Customer Service Representative’s user interface, which two fields should generally be shared with the customer for an upcoming appointment?
Choose two
AArrival Window End
BScheduled End
CArrival Window Start
DScheduled Start
When solar panels are installed, technicians at Ursa Major Solar (UMS) apply a liquid sealant to keep rain and snow from entering roofs. To manage inventory and account for costs, the sealant is supplied in large barrel containers and has been added to the price book as a product. Because installation jobs require only a very small amount of sealant, technicians divide the large barrels into smaller containers so they do not need to carry as much product.
What should the field service administrator consider to maintain accurate inventory levels?
AUtilize unit of measure or quantity on the product required since field service does not recognize both.
BInstruct the technicians to use the original barrel containers since smaller sizes cannot be tracked.
CCreate a different product record for each possible size since quantity must be a whole number.
DEnsure the unit of measure on the product and the product required record are the same.
Which three objects are associated with the Work Type?
Choose three
AResources
BArticles
CProducts Required
DService Appointments
ESkill Requirements
Universal Containers (UC) employs 140 service resources who manage 2,400 service appointments each day.
How should UC define Service Territories to ensure a high-quality optimization and dispatcher experience?
AThree Service Territories with fewer than 50 resources
BTwo Service Territories that split the Service Resources evenly
COne Service Territory with four Polygons
DFive Service Territories with fewer than 500 Service Appointments per day
Universal Containers (UC) plans to deploy Knowledge to its field team.
How can UC ensure that its Technicians can access Knowledge Articles while offline?
AUse the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
BWrite a Workflow that associates Articles to Work Orders based on a picklist on the Work Order.
CUse Work Types to assign associated Articles to Work Orders.
DCreate a custom mobile app that syncs articles based on Service Appointment assignments.
Universal Containers performs field maintenance and repairs on Assets and wants to improve first-time fix rates.
What should a Consultant include when creating a Work Order?
AProducts Required and Skill Requirements
BProducts Required and Estimated Duration
CSkill Requirements and Products Consumed
DEstimated Duration and Service Level Agreement
Which configuration can Universal Containers use to apply branding to the Salesforce Field Service mobile app?
ACompany colors
BCompany logo
CCompany address
DCompany style sheet
Service resources at Universal Containers (UC) often work in multiple service territories. The existing scheduling policy considers only the primary territory. UC still wants the optimizer to consider each service resource’s primary territory when scheduling, but also wants the policy to consider the resource’s secondary service territories.
Which two scheduling-policy changes should a Consultant recommend?
Choose two
AInclude the Match Territory Work Rule.
BDeselect Working Location Enable Primary on the Working Territories Work Rule.
CSelect Working Location Enable Primary on the Working Territories Work Rule.
DRemove the Match Territory Work Rule.
A Dispatcher is informed of a local power outage. All Service Appointments in the impacted area must be moved to another day.
How should the Dispatcher update the Service Appointments?
ACreate a report to identify Service Appointments in the area and notify Service Resources.
BPush Reschedule notifications to Service Resources using the Salesforce Field Service mobile app.
CConfigure a new Scheduling Policy to change Service Appointments.
DCreate a Map Polygon of the affected area to select Service Appointments for rescheduling.
The CFO at Universal Containers wants Work Orders to stay open until the Customer Service Report has been signed.
Which two configurations should a Consultant implement to keep Work Orders from being closed?
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