Field Service ConsultantDemo

By Salesforce · Question Mode

QuestionQ23

Manage Scheduling and Optimization

Service resources at Universal Containers (UC) often work in multiple service territories. The existing scheduling policy considers only the primary territory. UC still wants the optimizer to consider each service resource’s primary territory when scheduling, but also wants the policy to consider the resource’s secondary service territories.

Which two scheduling-policy changes should a Consultant recommend?

Choose two
  • A Include the Match Territory Work Rule.
  • B Deselect Working Location Enable Primary on the Working Territories Work Rule.
  • C Select Working Location Enable Primary on the Working Territories Work Rule.
  • D Remove the Match Territory Work Rule.
Explanation

The Working Territories work rule enforces primary and secondary service-territory memberships. It considers secondary territories by default; selecting Working Location Enable Primary also includes the primary territory. A scheduling policy cannot contain both a Working Territories work rule and a Match Territory work rule, and Match Territory restricts assignments to primary or relocation territory members.

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