Field Service ConsultantDemo

By Salesforce · Question Mode

QuestionQ16

Manage Scheduling and Optimization

Northern Trail Outfitters (NTO) wants to increase customer satisfaction by setting expectations for upcoming appointments.

When designing the Customer Service Representative’s user interface, which two fields should generally be shared with the customer for an upcoming appointment?

Choose two
  • A Arrival Window End
  • B Scheduled End
  • C Arrival Window Start
  • D Scheduled Start
Explanation

Arrival Window Start and Arrival Window End communicate the promised time range in which the mobile worker is expected to arrive. Scheduled Start and Scheduled End are internal scheduling details and should generally remain internal-only.

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