A System Administrator wants to ensure that unique data is always input into a specific field.
Which two field properties should be configured? (Choose two.)
ADefault Value
BRequired
CUnique
DData Type
Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?
ACreate a Support Representative role for each region.
BCreate territory members for each region.
CCreate a queue for each region.
DCreate a predefined case team for each region.
A marketing user has received a file of leads to import into Salesforce.
What tool can be used to avoid duplicate lead records?
AMerge leads function
BValidation rules
CData loader
DData import Wizard
What does campaign influence allow a user to do?
AAdjust the percentage of influence each campaign has on an opportunity.
BSummarize campaign member statistics on a campaign.
CReport on the campaigns that have contributed to an opportunity.
DView the entire campaign hierarchy.
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Salesforce Fundamentals
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Question 7
Logic and Process Automation
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Logic and Process Automation
Question 9
Data Modeling and Management
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Data Modeling and Management
Question 11
User Interface
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Logic and Process Automation
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Salesforce Fundamentals
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Data Modeling and Management
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Integration
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Logic and Process Automation
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User Interface
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Salesforce Fundamentals
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Salesforce Fundamentals
Question 20
Logic and Process Automation
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Logic and Process Automation
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User Interface
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Salesforce Fundamentals
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User Interface
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Salesforce Fundamentals
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At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object.
What should the Administrator do to ensure that each person has the correct access?
ACreate a criteria-based opportunity sharing rule for each user.
BAssign a custom profile to the users that need access opportunities.
CAdd the users to the opportunity team.
DManually share the account record with each other.
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue "" North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue "" World.
What solution will satisfy this requirement?
AUsing a Trigger, change the owner of Cases outside the US to Queue "" World.
BIn Case Support Settings, change Default Case Owner to Queue "" World.
CIn an Active Case Flow, change the name of the Queue to World.
DUsing a Workflow Rule, change the owner of new Cases outside the US to Queue "" World.
Which two statements are correct regarding an approval process? (Choose two.)
AAn approval action defines the result of record approval or rejection.
BAn assignment rule defines the approver for each process step.
CThe approval history related list can be used to track the process.
DA delegated approver can reassign approval requests.
If two objects have a parent-child relationship, how can a user access the child record from the parent record?
ALookup field
BRelated list
CCustom link
DChild field
Which circumstance will prevent a system administrator from deleting a custom field?
AThe field is used in a page layout.
BThe field is used in a report.
CThe field is part of a field dependency.
DThe field is used in a workflow field update.
Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record.
What feature should the Administrator configure to meet this requirement?
APage Layout
BMobile Card
CField Set
DCompact Layout
An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July
23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?
AThe time-dependent action is automatically removed from the queue.
BThe time-dependent action will execute on July 30.
CThe time-dependent action is put on hold.
DThe time-dependent action will execute on July 23.
What must an administrator do when creating a record type?
AAdd the record type to the required user records.
BAssign the record type to the appropriate profiles.
CCreate a new page layout for the record type.
DSet the field-level security for the record type.
The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating the custom field?
ALookup filter
BLookup relationship
CFormula
DHierarchical relationship
Universal Containers needs to synchronize data between Salesforce and an external financial system.
What should an administrator do to accomplish this?
AUse the Excel connector to export records from both systems into Excel.
BUse the data loader to upset Salesforce records into the financial system.
CUse an external ID field to match records between the systems.
DUse the data loader to match records between the systems.
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?
AValidation rule
BAuto-response rule
CEmail-to-case
DSupport settings
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.
Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)
ACreate opportunity teams for customers.
BUse Chatter files to share presentations.
CAdd customers to libraries.
DAdd customers to private Chatter group.
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization- wide trusted IP range?
AThe user will not be able to log in at all.
BThe user will be able to log in after the computer is activated.
CThe user will be able to log in without activating the computer.
DThe user will be able to log in after answering a security question.
Which statement about products and price books is true? (Choose two.)
APrice books that contain assets cannot contain products.
BA product can have a different list price in different price books.
CThe standard and list price for a product can be listed in multiple currencies.
DProducts without a price are automatically added to the standard price book.
Universal Containers wants to proactively alert each of its sales team users 30 days before their account renewal is due. To do this, a "˜required' custom account date field named "˜Renewals' has been created to hold the accounts' Renewal date. The default is one year from "˜Create Date'. A validation rule ensures the date value entered is at least 30 days into the future. An Email alert and Email template has been created and is set to be delivered to the Account Owner recipient.
What kind of workflow action is needed to complete this requirement?
ATime-Triggered Workflow Action
BTime-Dependent Workflow Action
CDate-Triggered Workflow Action
DDate-Dependent Workflow Action
Under which three conditions should a validation rule be used to prevent invalid data? (Choose three.)
AWhen records are deleted by a user.
BWhen records are imported.
CWhen records are submitted using web-to-lead.
DWhen records are updated by a workflow rule.
EWhen records are edited and saved by a user.
Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users complain that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results.
How can the System Administrator address the problem?
AUpdate the account team settings.
BUpdate the sales manager hierarchy.
CUpdate the report filters.
DUpdate the opportunity report access.
When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)
AQueue
BContact
CProfile
DUser
A System Administrator needs to build a dashboard that is accessible by the entire sales team. The running user must be set to the VP of Sales.
What is the correct data source for the dashboard components?
ACustom report from My Personal Custom folder.
BStandard report from the Administrative Reports folder.
CStandard report from the Opportunity Reports folder.
DCustom report from the Sales Reports custom public folder.
When creating a new user, which two items must the Administrator ensure before saving the new user record? (Choose two.)
AUsername is added to the Active User Log.
BUsername is in the format of an Email Address.
CUsername is identical to the User's Email address.