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Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
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During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which two standard Salesforce objects should be used in this experience?
Cloud Kicks wants to customize the end user's Salesforce app experience.
What should their UX designer recommend?
UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns.
Which tool or installation should best support their needs?
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Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?
Cloud Kicks wants to improve Salesforce adoption among its sales representatives. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
Cloud Kicks wants to create an external-facing site where customers can:
• Manage and submit cases via the web.
• Browse and search Knowledge Base articles.
• Contact Support via live chat.
Which cloud should be used to design an appropriate solution?
Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?
A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time.
Which research methodology should be used?
Cloud Kicks wants to visually represent stages for opportunities within the sales process.
Which Salesforce Lightning Design System (SLDS) component should be recommended?
Cloud Kicks' marketing development representatives need to process incoming leads. Understanding the typical lead-to-opportunity process is essential to the design.
Which three new records would typically be created when they convert a lead?
How would a UX Designer differentiate between voice and tone?
Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
Cloud Kicks is planning its Einstein Bot implementation and has identified common issues the bot can resolve. Which additional element(s) would be essential?
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
Cloud Kicks wants to modify one of its custom Lightning Web Components in Service Console so that its administrators can change the functionality or styling depending on what page the component is used on.
Which feature should be recommended?
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done.
Which tool should the designer use first?
Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce?
A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step?
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which design considerations should be made when planning for this site?
