Universal Containers (UC) has deployed Sales Cloud across its entire sales organization. UC created a custom object named Projects__c to hold customer project details and employee billable hours.
The following requirements are needed:
A subset of finance-team individuals needs access to the Projects object for reporting and to adjust employee utilization.
Finance users do not need access to sales objects, but they do need to interact with the custom object.
Which license type should a data architect recommend for the finance team that best satisfies these requirements?
AService Cloud
BLightning Platform Starter
CLightning Platform Plus
DSales Cloud
What should a data architect do to give users additional guidance when they enter information in a standard field?
AAdd a label field with help text adjacent to the custom field.
BCreate a custom page with help text for user guidance.
CAdd custom help text in default value for the field.
DProvide custom help text under field properties.
Universal Containers (UC) owns multiple Salesforce orgs distributed among regional branches. Each branch retains local customer data in its org’s Account and Contact objects. As a result, UC cannot view customers across all orgs.
UC has an initiative to create a 360-degree customer view, so it can see Account and Contact data from all its orgs in one place.
Which solution should a data architect recommend to achieve a 360-degree view of the customer?
ABuild a bidirectional integration between all orgs.
BUse an ETL tool to migrate gap Accounts and Contacts into each org.
CConsolidate the data from each org into a centralized datastore.
DUse the Salesforce Connect cross-org adapter.
Northern Trail Outfitters (NTO) conducts most of its business from a central Salesforce org. NTO also owns several secondary orgs used by the service, finance, and marketing teams. Currently, no integration exists between the central and secondary orgs, causing data-visibility issues.
Going forward, NTO has determined that a hub-and-spoke model is the appropriate architecture for managing its data, with the central org as the hub and the secondary orgs as the spokes.
Which tool should a data architect use to orchestrate data between the hub org and the spoke orgs?
AA backup and archive solution that extracts and restores data across orgs.
BA middleware solution that extracts and distributes data across both the hub and spokes.
CDevelop custom APIs to poll the spoke org for change data and push into the hub org.
DDevelop custom APIs to poll the hub org for change data and push into the spoke orgs.
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United Containers (UC) has issued a new disaster recovery (DR) policy stating that cloud solutions must have a business continuity plan separate from the cloud provider’s built-in data-recovery solution.
Which solution should a data architect use to meet the DR policy?
AUtilize an ETL tool to migrate data to an on-premise archival solution.
BWrite a custom batch job to extract data changes nightly, and store on an external protected system.
CLeverage a third-party tool that extracts Salesforce data/metadata, and stores the information in an external protected system.
DLeverage Salesforce weekly exports, and store data in flat files on a protected system.
A large multinational B2C Salesforce customer plans to implement its distributor-management application in Salesforce. The application has the following capabilities:
Distributors create Sales Orders in Salesforce.
Sales Orders use Product prices applicable to their region.
Sales Orders are closed after fulfillment.
Sales Orders will be maintained in the Opportunities object.
How should the data architect model this requirement?
AAdd custom fields in Opportunity and use triggers to update prices.
BCreate lookup to Custom Price object and share with distributors.
CConfigure Price Books for each region and share with distributors.
DManually update Opportunities with Prices applicable to distributors.
A consumer products company has chosen Salesforce for its contact center. When a customer contacts them, contact center agents need access to the following information in Service Console:
Customer browsing activity on its website, stored in its on-premises system
Customer interactions with sales associates at its retail stores, maintained in Salesforce
Contact center interactions, maintained in Salesforce
Email campaign activity sent to the customer from its marketing systems
What should a data architect do to meet these requirements with the least Salesforce development effort?
AUse Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.
BBuild custom components in Service Console to bring information from the marketing and website information.
CCreate web tabs in Service Console to show website and marketing activities.
DBuild customer view in Service Console with components that show website data and marketing data as mashup.
Universal Containers uses Sales Cloud for its sales team and an enterprise resource planning (ERP) system as its customer master. Sales teams report duplicate account records and account-data quality problems.
Which solution should a data architect recommend to address these complaints?
ABuild a nightly sync job from ERP to Salesforce.
BBuild a nightly batch job to de-dupe data, and merge account records.
CImplement a de-dupe solution and establish account ownership in Salesforce.
DDo a bulk delete of all account records in Salesforce and a complete reload from the ERP.
Which API should a data architect use when exporting 1 million records from Salesforce?
ASOAP API
BREST API
CBulk API
DStreaming API
Northern Trail Outfitters plans to build a channel sales portal with these requirements:
External resellers can authenticate to the portal by using a login.
Lead, Opportunity, and Order data is available to authenticated users.
Authenticated users might need to run reports and dashboards.
More than 10 custom objects or additional file storage are not required.
Which Community Cloud license type should a data architect recommend to satisfy the portal requirements?
APartner Community
BCustomer Community Plus
CLightning External Apps Starter
DCustomer Community
Universal Containers has a roll-up summary field on Account that calculates the number of Contacts related to an Account. During the Account load, Salesforce returns an UNABLE_TO_LOCK_ROW error.
Which solution should a data architect recommend to resolve this error?
ALeverage Data Loader's platform API to load data.
BPerform a batch job in parallel mode and reduce the batch size.
CDefer rollup summary field calculation during data migration.
DPerform a batch job in serial mode and reduce the batch size.
Universal Containers’ system administrators report that they cannot make changes to user records—including moving users to new territories—without receiving "unable to lock row" errors. As a result, the system administrators spend hours each day updating user records.
What should the data architect do to prevent these errors?
AIncrease CPU for the Salesforce org.
BAnalyze Splunk query to spot offending records.
CEnable granular locking.
DReduce number of users updated concurrently.
During the Salesforce implementation, a customer has the following Sales Order requirements:
Sales Order information must be displayed to users in Salesforce.
Sales Orders are maintained in the on-premise enterprise resource planning (ERP) system.
Sales Order information contains more than 150 million records.
Sales Orders will not be updated in Salesforce.
What should a data architect recommend for maintaining Sales Orders in Salesforce?
AUse custom objects to maintain Sales Orders in Salesforce.
BUse external objects to maintain Sales Orders in Salesforce.
CUse Standard Order object to maintain Sale Orders in Salesforce.
DUse custom big objects to maintain Sales Orders in Salesforce.
Northern Trail Outfitters (NTO) recently implemented Salesforce to track opportunities across all regions. Historically, NTO sales teams in every region managed their sales process in Microsoft Excel. The teams are complaining that data from their Excel files was not migrated during the implementation, and NTO is now experiencing low Salesforce adoption.
What should a data architect recommend to increase Salesforce adoption?
AUse the Excel connector to Salesforce to sync data from individual Excel Ales.
BLoad data in external database and provide access to database to sales users.
CCreate a chatter group and upload all Excel files to the group.
DDefine a standard mapping and train sales users to import opportunity data.
A Salesforce customer needs a custom pricing engine whose decisions are based on the following hierarchy:
The state where the customer is located
The city where the customer is located, when available
The ZIP code where the customer is located, when available
Changes to this information must require minimal code changes
What should a data architect recommend to maintain this information for the custom pricing engine being built in Salesforce?
AMaintain required pricing criteria in custom metadata types.
BConfigure the pricing criteria in price books.
CAssign the pricing criteria within custom pricing engine.
DCreate a custom object to maintain the pricing criteria.
Universal Containers (UC) has the following systems:
Billing system
Customer support system
CRM system
UC has experienced difficulties with business intelligence across its different systems. UC recently implemented a master data management (MDM) solution that will serve as the system of truth for customer records.
Which MDM data element is required to enable reporting across these systems?
AGlobally Unique Identifier
BFull name
CPhone number
DEmail address
Universal Containers (UC) is developing a Service Cloud call-center application and operates a multi-system support solution. UC wants to ensure that every system can access the same customer information.
Which solution should a data architect recommend?
ALet each system be an owner of data it generates.
BLoad customer data in all systems.
CMake Salesforce the system of record for all data.
DImplement a master data management (MDM) strategy for customer data.
A large automobile company has deployed Salesforce for its sales associates. Leads are sent from its website to Salesforce through a Salesforce batch integration. The batch job converts those leads into Accounts in Salesforce. Customers who visit its retail stores are also created as Accounts in Salesforce.
The company has observed a high number of duplicate Accounts in Salesforce. Analysis found that some customers may interact with the website as well as visit a store. Sales associates use Global Search to find customers in Salesforce before creating customer records.
Which option should a data architect implement to prevent duplicates?
ALeverage duplicate rules in Salesforce to validate duplicates during the account creation process.
BBuild a custom search functionality that allows sales associates to search for customer in real time upon visiting their retail stores.
CImplement an MDM solution to validate the customer information before creating Accounts in Salesforce.
DDevelop an Apex class that searches for duplicates and removes them nightly.
Northern Trail Outfitters (NTO) must extract 50 million records from a custom object in its Salesforce org each day. NTO is experiencing query timeouts while extracting these records.
What should a data architect recommend to avoid the timeout issue?
AUse the Rest API to extract data as it automatically chunks records by 200.
BUse extract, transform, load (ETL) tool for extraction of records.
CUse a PK Chunking within the Bulk API.
DAsk Salesforce support to increase the query timeout value.
As part of meeting General Data Protection Regulation (GDPR) requirements, Universal Containers (UC) plans to implement a data-classification policy for all its internal systems that store customer information, including Salesforce.
What should a data architect recommend so UC can easily classify customer information maintained in Salesforce across both standard and custom objects?
AUse Data Classification metadata fields available in Field definition.
BCreate a custom picklist field to capture classification of information on the Contact object.
CBuild reports that contain customer data and classify manually.
DUse an AppExchange product to classify fields based on policy.
Universal Containers (UC) has adopted Salesforce as its main sales automation tool. UC has 100,000 customers and is growing at 10% per year. UC uses an on-premises, web-based billing and invoicing system that produces more than 1 million invoices annually and supports a monthly billing cycle.
The UC sales team must be able to open a customer record and see the customer’s account status, invoice history, and open opportunities without leaving Salesforce.
What should a data architect use to give the sales team the required functionality?
ACreate a custom object and migrate the last 12 months of invoice data into Salesforce so it can be displayed on the Account layout.
BCreate a visual force tab with the billing system encapsulated within an iframe.
CWrite an Apex callout and populate a related list to display on the account record.
DCreate a mashup page that will present the billing system records within Salesforce.
The data architect for Universal Containers has created a SOQL query that returns all Task object records without a value in the WhatId field:
SELECT ID, Description, Subject FROM Task WHERE WhatId != NULL
When the data architect uses this query to select values for a process, it times out.
What must the data architect change to improve this query’s performance?
AChange query to SOSL
BChange the WHERE clause to filter by a deterministic defined value.
CRemove description from the requested field set.
DAdd LIMIT 100 to the query.
Universal Containers operates multiple systems that each store and maintain customer data. Although point-to-point integrations exist, customers complain that the data is inconsistent.
What solution should the data architect recommend?
AAn MDM solution as the customer master, with centralized integrations to ensure consistency across all systems.
BPerform a one time synchronization to level set the built up inconsistencies.
CData cleanse each system.
DImprove existing point-to-point integrations.
Universal Containers (UC) is moving from an on-premises, homegrown customer relationship management (CRM) system. During analysis, UC users identify a pain point: many customers have multiple versions.
What should the data architect do to mitigate this pain point and enable a successful migration?
AStore the data in a staging database, and de-duplicate identical records.
BHire an intern manually de-duplicate the records after migrating to Salesforce.
CHave the users manually clean the data in the old system prior to migration.
DMigrate the data as is, and use Salesforce's de-duplicating feature.
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