Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ89

VerifiedOmniStudio User Interface

A business wants to present customer 360° information in a console for its call-center agents. The customer data will originate from a variety of sources, and it must be grouped logically. Agents need to perform different actions according to the context of each information group.

Which tool should a consultant recommend to satisfy this requirement?

Explanation

Salesforce OmniStudio FlexCards provide a contextual, configurable view of data from multiple sources, organize related information into logical sections, and support actions appropriate to the displayed context. This makes them suitable for a customer 360° console experience for call-center agents.

Community Discussion

No comments yet. Be the first to start the discussion!