Certified OmniStudio Consultant

Question

A company uses an OmniScript that enables agents to schedule service calls. The first step shows the account name, primary contact name, and telephone number for user confirmation. The second step shows available appointment slots, retrieved from an external service in XML and then transformed into JSON. The OmniScript currently uses these actions:

DataRaptor Extract Action
HTTP Action
DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

Explanation

Integration Procedures execute multiple data operations—including DataRaptor extracts, HTTP calls, and transformations—in a single server-side transaction. This reduces server round trips between OmniScript steps and improves performance.

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Notes

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QuestionQ90

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