Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ60

VerifiedOmniStudio User Interface

A consultant is working on a project with this requirement: “Agents must follow a standard customer greeting script to ensure brand consistency.”

Which OmniScript element should the consultant recommend so agents can view and follow these standard scripts?

Explanation

A Text Block displays read-only text and instructions in an OmniScript, so it can present the required standardized greeting script for agents to follow. It does not require agents to enter or modify the script.

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