Certified OmniStudio Consultant

A telecommunications company wants to create a 360° customer view, including all customer-installed products grouped by service address. During the project discovery phase, the consultant identifies that installed products can have four different statuses. Agents complete different processes depending on the installed product’s status. The consultant creates the following inventory of statuses and processes:

• Status = Active
  • Pay bill
  • Review usage
  • Cancel service
• Status = Suspended
  • Pay bill
  • Reconnect service
  • Cancel service
• Status = Pending installation
  • Set up billing
  • Schedule installation
  • Cancel installation
• Status = Canceled
  • Pay bill
  • Disconnect service
  • Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?