Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ59

VerifiedOmniStudio Integration Procedures

A business uses a simple OmniScript in its call center that enables agents to rapidly create a case while speaking with customers. The OmniScript has operated successfully in the call center for more than a year. The business now wants to let partners create cases directly through their Community portal.

What is the most efficient solution the consultant can recommend to meet this new requirement?

Explanation

LWC OmniScripts can be activated and deployed for use in Experience Sites, allowing the existing case-creation process to be made available to partner Community users. OmniOut is intended to run OmniScripts off-platform on third-party websites or CMS applications, rather than for a Salesforce Community portal.

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