Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ42

VerifiedOmniStudio User Interface

A business has these requirements for displaying cases for an account:

  • The user must see all cases on the canvas.
  • The user must be able to create a new case from the canvas.

The consultant chooses to use states to provide this functionality. Which type of state should the consultant recommend so users can create a new case from the canvas?

Explanation

A New Card State supports initiating creation of a new record from a FlexCard canvas. A Blank Card State is instead used when the configured data source returns no data, while other states are used for displaying or editing existing card data.

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