Certified OmniStudio Consultant

Question

A business intends to introduce new tools for its call center agents to boost efficiency and enhance the customer experience. The business must shorten the ramp-up time for new agents. During the project discovery phase, the business identifies these project requirements:

Easy access to common processes
“At a glance” dashboards of customer information
Lists of customer bills stored in an external system

Which two FlexCard benefits should the consultant emphasize when presenting a proposed solution?

Choose two

Explanation

FlexCards provide customer-centric, context-aware interfaces that combine pertinent customer information, including data retrieved from external systems, into an at-a-glance customer view. They also support actions relevant to the current customer context, enabling agents to access appropriate processes directly. Complex guided processes and user data entry are generally handled with OmniScripts rather than being primary FlexCard benefits.

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Certified OmniStudio Consultant

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Notes

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QuestionQ43

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