Certified Integration ArchitectDemo

A global financial company sells financial products and services that include the following:

1. Bank accounts
2. Loans
3. Insurance

The company has a state-of-the-art core banking system that serves as the master system for storing financial transactions, financial products, and customer information. The core banking system currently processes 10 million financial transactions each day. The company's CTO is considering building a community portal so customers can review their bank account details, update their information, and review their account financial transactions.

What solution should an integration architect recommend to enable customer community users to view their financial transactions?

A customer is assessing the Platform Events solution and needs help comparing it with Outbound Messaging for real-time/near-real-time requirements. They anticipate that 3,000 customers will view messages in Salesforce.

Which three considerations should be assessed and emphasized when choosing between these solutions?

Universal Containers (UC) is a large printing company that sells advertising banners. The company collaborates with third-party agents on initial banner design concepts. The design files are kept in an on-premises file store that UC internal users and third-party agencies can access. UC wants to collaborate with the third-party agencies on the design files and let them view the design files in the community.

The conceptual design files are 2.5 GB in size.

Which solution should an integration architect recommend?

An architect has recommended using Apex code to make callouts to an external system for processing insurance quotes.

What should the integration architect consider to ensure that this is the appropriate integration option?

A company uses an external system to process and track orders. Sales representatives manage leads and their opportunity pipeline in Salesforce. Currently, the two systems are disconnected, and order processing requires substantial manual entry by sales representatives. This causes delays in order processing and incomplete data from manual entry.

As part of modernization efforts, the company has decided to integrate Salesforce with the Order Management System. The following technical requirements have been identified:

1. Orders must be created from Salesforce in real time.
2. Minimal customization and code should be written because of a tight timeline and limited developer resources.
3. Sales representatives must be able to view order history and the most current information on present order status.
4. Managers must be able to run Salesforce reports to view daily and monthly order volumes and fulfillment timelines.
5. The legacy system is hosted on-premise and is currently connected to the Enterprise Service Bus (ESB). The ESB is flexible enough to provide any methods and connection types required by the Salesforce team.
6. There are 1,000 sales representatives. Each user processes/creates an average of 15 orders per shift. Most orders contain 20 to 30 line items.

How should an integration architect integrate the two systems based on the technical requirements and system constraints?

A healthcare services company operates a Patient Prescriptions System containing more than 50 million records in a secure database. Its customer base and data set are growing rapidly. The company needs to ensure these policies are enforced:

1. Identifiable patient prescriptions must reside only in the company’s secure system database and be encrypted at rest.
2. Identifiable patient prescriptions must be available only to individuals explicitly authorized in the Patient Prescriptions System: assigned nurses and doctors, the patient, and people the patient authorizes.
3. Access must be limited to verified and pre-approved people or legal entities.

To support this, the company offers these capabilities:

1. Single-use identity tokens for patients, nurses, doctors, and other people that expire within a few minutes.
2. Certificates for legal entities.
3. RESTful services.

The company has a Salesforce Community Cloud portal for patients, nurses, doctors, and other authorized people. A limited number of employees analyze de-identified data in Einstein Analytics.

Which two capabilities should the integration architect require for the Community Cloud portal and Einstein Analytics?

Given the diagram below, a Salesforce org, middleware, and a Historical Data store exist with connectivity between them.

Historical records archived from Salesforce and moved to a Historical Data store—which contains 20 million records and is growing—are tuned for performant search queries.

When reviewing occasional special cases, call center agents who use Salesforce have requested access to view the historical case items related to submitted cases.

Which mechanism and patterns are recommended to maximize declarative configuration?

A large business-to-consumer (B2C) customer plans to implement Salesforce CRM to become a customer-centric enterprise. The following is their current system landscape diagram.

The goals of the Salesforce implementation include:

1. Build a 360-degree view of the customer.
2. Use Salesforce capabilities for marketing, sales, and service processes.
3. Reuse enterprise capabilities built for quoting and order-management processes.

Which three systems in the current system landscape can be retired when Salesforce is implemented?

Universal Containers (UC) owns a range of cloud-based applications, including Salesforce, as well as several on-premise applications. The on-premise applications are secured behind a corporate network that has limited external access to outside systems.

UC wants to expose data from the on-premise applications to Salesforce to provide a more unified user experience. The data must be available from Salesforce in real time.

Which two actions should be recommended to meet this system requirement?

A customer’s enterprise architect has identified requirements involving caching, queuing, error handling, alerts, retries, event handling, and similar concerns.

The company has requested that the Salesforce Integration Architect help address these aspects through its Salesforce program.

Which three recommendations should the Salesforce Integration Architect make?

Northern Trail Outfitters uses Salesforce to track leads and opportunities and capture order details. However, Salesforce is not the system that stores or processes orders. After order details are captured in Salesforce, an order must be created in the remote system, which manages the order lifecycle. The project integration architect recommends a remote system that subscribes to the platform event defined in Salesforce.

Which integration pattern should be used for this business use case?

An enterprise architect has asked the Salesforce integration architect to review the following diagram and description, and to provide recommendations after carefully considering the constraints of the enterprise systems and Salesforce platform limits.

About 3,000 phone sales agents concurrently use a Salesforce Lightning UI to check whether a customer is eligible for a qualifying offer.

Multiple externally hosted eligibility systems provide this service. Their current processing and response times can be up to 90 seconds; discussions to reduce those times are underway, but no commitment has been made.

The eligibility systems are accessible through APIs orchestrated by an ESB (MuleSoft).

All Salesforce requests must pass through the customer's API Gateway layer, which times out requests after 9 seconds.

Which three recommendations should be made?

Northern Trail Outfitters wants to improve the performance and security of outbound integrations from Salesforce to on-premises servers.

What should the architect consider before recommending a solution?

A business needs to automate checking and updating the phone-number type classification (mobile versus landline) for all inbound calls routed to its phone sales agents. The following conditions apply:

1. At peak, the call center may receive up to 100,000 calls per day.
2. An external service API provides the phone-number type classification.
3. The business is flexible about the timing and frequency for checking and updating records; processing throughout the night or every 6–12 hours is sufficient.

A Remote-Call-In pattern and/or Batch Synchronization (Replication via ETL: System -> Salesforce) are determined to work with middleware hosted on the customer premises.

To implement these patterns and mechanisms, which component should an integration architect recommend?

Which three factors should an integration architect consider when recommending Platform Event as an integration solution?

Universal Containers (UC) is a leading global provider of management training. UC has requested that students’ course-registration data generated from the Salesforce student community be synchronized with the learning management system (LMS). Any changes to the course-registration data must be reflected in the LMS.

Which integration mechanism should be used to meet this requirement?

Salesforce users must read data from an external system through an HTTP request.

Which two security methods should an integration architect use within Salesforce to secure the integration?

A subscription-based media company’s system landscape requires many subscribers to keep multiple accounts and log in more than once. An Identity and Access Management (IAM) system that supports SAML and OpenId was recently implemented to improve the subscriber experience with self-registration and single sign-on (SSO).

The IAM system must integrate with Salesforce to provide new self-service customers immediate access to Salesforce Community Cloud.

Which two requirements must Salesforce Community Cloud support for self-registration and SSO?

Universal Containers (UC) currently operates a custom monolithic web service on an on-premises server.

This monolithic web service handles Point-to-Point (P2P) integrations between:

1. Salesforce and a legacy billing application
2. Salesforce and a cloud-based Enterprise Resource Planning application
3. Salesforce and a data lake

UC has determined that tight interdependencies among the systems are causing integration failures.

What should an architect recommend to decouple the systems and improve integration performance?

An integration architect must build a solution that uses the Streaming API, while minimizing data loss even if the client reconnects every few days.

Which two Streaming API event types should be considered?

Service agents at Northern Trail Outfitters use Salesforce to manage cases and B2C Commerce for order processing.

Which integration solution should an architect recommend so that service agents can view order history from a business-to-consumer (B2C) Commerce system?

A new Salesforce program has the following high-level, abstract requirement: Business processes performed on Salesforce require data updates between their internal systems and Salesforce.

Which three relevant details should a Salesforce Integration Architect specifically seek to resolve the program’s integration-architecture needs?

A company is developing a Lightning Web Component (LWC) that displays transactions aggregated from multiple sources. Its current system landscape is as follows:

1. Transactions can be created at any time by various on-premises and cloud-based systems.
2. All required transactions are replicated to a custom Transaction object in Salesforce. It is updated periodically, so it contains only a subset of the required transactions between updates.
3. Middleware supports publish-subscribe interactions and provides RESTful Enterprise APIs that retrieve transactions from on-premises and cloud-based systems.

The company wants to resolve a usability concern about incomplete data shown in the LWC component.

What should the integration architect specify so that the LWC can display all required transactions?

A company must be able to send data from Salesforce to a home-grown system behind a corporate firewall. The data must be pushed in only one direction and does not need to be delivered in real time. The average volume is 2 million records per day.

What should an integration architect consider when selecting the appropriate option for building the integration between the external system and Salesforce?