Which type of bias imposes a system's values on others?
AAssociation
BAutomation
CSocietal
A data quality expert at Cloud Kicks wants to ensure that each new contact contains at least an email address or phone number.
Which feature should they use to accomplish this?
AValidation rule
BAutofill
CDuplicate matching rule
In the context of Salesforce's Trusted AI Principles, what does the principle of Empowerment primarily aim to achieve?
AEmpower users of all skill levels to build AI applications with clicks, not code.
BEmpower users to solve challenging technical problems using neural networks.
CEmpower users to contribute to the growing body of knowledge of leading AI research.
Cloud Kicks wants to use an AI model to predict the demand for shoes using historical data on sales and regional characteristics.
What is an essential data quality dimension to achieve this goal?
AAge
BReliability
CVolume
A financial institution plans a campaign for preapproved credit cards.
How should they implement Salesforce's Trusted AI Principle of Transparency?
ACommunicate how risk factors such as credit score can impact customer eligibility.
BFlag sensitive variables and their proxies to prevent discriminatory lending practices.
CIncorporate customer feedback into the model’s continuous training.
What is a key challenge of human-AI collaboration in decision-making?
ALeads to more informed and balanced decision-making
BCreates a reliance on AI, potentially leading to less critical thinking and oversight
CReduces the need for human involvement in decision-making processes
Which best describes the difference between predictive AI and generative AI?
APredictive AI and generative AI have the same capabilities but differ in the type of input they receive; predictive AI receives raw data whereas generative AI receives natural language.
BPredictive AI uses machine learning to classify or predict outputs from its input data whereas generative AI does not use machine learning to generate its output.
CPredictive AI uses machine learning to classify or predict outputs from its input data whereas generative AI uses machine leaning to generate new and original output for a given input.
What is machine learning?
AA data model used in Salesforce
BAI that can grow its intelligence
CAI that creates new content
The Cloud Kicks technical team is assessing the effectiveness of their AI development processes.
Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solutions?
AEthical AI Prediction Maturity Model
BEthical AI Practice Maturity Model
CEthical AI Process Maturity Model
What is a potential source of bias in training data for AI models?
AThe data is collected in real time from source systems.
BThe data is collected from a diverse range of sources and demographics.
CThe data is skewed toward a particular demographic or source.
Cloud Kicks wants to use AI to enhance its sales processes and customer support.
Which capability should they use?
ASales Path and Automated Case Escalations
BEinstein Lead Scoring and Case Classification
CDashboard of Current Leads and Cases
A sales manager wants to improve their processes using AI in Salesforce.
Which application of AI would be most beneficial?
ALead scoring and opportunity forecasting
BData modeling and management
CSales dashboards and reporting
What can bias in AI algorithms in CRM lead to?
AEthical challenges in CRM systems
BAdvertising cost increases
CPersonalization and targeted marketing changes
Which Einstein capability uses emails to create content for Knowledge articles?
APredict
BDiscover
CGenerate
A system admin recognizes the need to put a data management strategy in place.
What is a key component of a data management strategy?
ANaming Convention
BColor Coding
CData Backup
How does a data quality assessment impact business outcomes for companies using AI?
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