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CERTIFIED-AGENTFORCE-SPECIALIST by Salesforce - Page 1 | ExamCademy

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Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.
What is causing this issue?

A The related list is not on the parent object’s page layout.
B The related list prompt template option is not enabled.
C The related list is Read Only.

What is true of Agentforce Testing Center?

A Running tests risks modifying CRM data in a production environment.
B Agentforce Testing Center can only be used in a production environment.
C Running tests does not consume Einstein Requests.

Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality.
What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A Instructions
B Output Types
C Action Triggers

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A Save as New Version and edit as needed.
B Clone the existing template and modify as needed.
C Save as New Template and edit as needed.

Universal Containers needs its sales reps to be able to only execute prompt templates.
What should the company use to achieve this requirement?

A Prompt Template User permission set
B Prompt Template Manager permission set
C Prompt Execute Template permission set

An Agentforce Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.
What functionality allows the Agentforce Specialist to achieve this?

A User utterances dashboard
B AI Audit and Feedback Data dashboard
C Agent Event Logs dashboard

An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.
How should the Agentforce Specialist gather the necessary data for the prompt template?

A Select the Account Opportunity object as a resource when creating the prompt template.
B Select the latest Opportunities related list as a merge field.
C Create a flow to retrieve the opportunity information.

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A Agent Action: Draft of Revise Sales Email
B Agent Action: Summarize Record
C Agent Action: Find Similar Opportunities

Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template.
What preparations are required?

A Enable and configure dynamic form for the object
B Create a field set for all the fields to be grounded
C Configure page layout of the master record type

Universal Containers' service team wants to customize the standard case summary response from Agentforce.
What should the Agentforce Specialist do to achieve this?

A Summarize the Case with a standard Agent action.
B Create a custom Record Summary prompt template for the Case object.
C Customize the standard Record Summary template for the Case object.

Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent.
What is an important consideration when deploying Apex that is invoked by an Agent Action?

A The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent.
B Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production.
C The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package.

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A Identify the best matching topic and actions and correct order of execution
B Determine a user’s topic access and sort actions by priority to be executed
C Find similar requested topics and provide the actions that need to be executed