About the Exam

This certification is for seasoned Salesforce administrators with hands-on experience using advanced features and functionality across the platform. Salesforce says it is designed for administrators who can apply advanced configuration, management, and automation capabilities across Sales Cloud, Service Cloud, and Salesforce Chatter to solve business problems. Passing demonstrates expert-level Salesforce administration skills and the ability to extend and optimize an implementation using advanced best practices.

Exam Topics

  • Security and Access20%
  • Extending Custom Objects and Applications8%
  • Auditing and Monitoring6%
  • Sales Cloud Applications10%
  • Service Cloud Applications10%
  • Activity Management and Collaboration8%
  • Data Management14%
  • Automation10%
  • Desktop and Mobile Administration7%
  • AppExchange3%
  • Change and Deployment4%

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Last updated July 14, 2026 at 10:10 PM

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QuestionQ1

Security and Access

Cloud Kicks has organization-wide sharing defaults for opportunities set to private. However, finance team members need visibility into closed-won opportunities. All finance team members have roles beneath the Finance Director, while all sales team members have roles beneath the Sales Manager.

Which two options should the administrator use to satisfy these criteria?

Choose two
  • A Share with roles and subordinates of the finance director role.
  • B Make an owner-based sharing rule where the won field = true.
  • C Select all opportunities owned by the sales manager role.
  • D Create a criteria-based sharing rule where the won field = true.
Explanation

A criteria-based sharing rule can select opportunity records by field value, so Won = true identifies closed-won opportunities. Sharing those records with the Finance Director role and its subordinates grants the finance team access. Owner-based sharing rules select records according to their owners rather than a record field value.

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QuestionQ2

Data Management

A Cloud Kicks administrator has been asked to decrease the size of full data exports to enable faster exports.

Which three recommendations should the administrator make?

Choose three
  • A Keep deleted record counts to a minimum.
  • B Reduce the amount of objects per export.
  • C Unselect the recycle bin in the object export option.
  • D Deselect ‘Include images, documents, and attachments’ in the export.
  • E Request a backup file every 5 days.
Explanation

Selecting fewer objects reduces the data included in an export. Excluding Recycle Bin content and deselecting images, documents, and attachments also reduces export content; special file content increases data-export processing time and file size. Export scheduling frequency does not reduce the size of a given full export.

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QuestionQ3

Security and Access

AW Computers has created a custom field named Government ID on a custom object. Most users assigned the custom Sales profile must not be able to access this field. A selected group of Sales users, called the Institutional Team, must be able to access the Government ID field through reports.

How should an administrator meet this requirement?

  • A Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder.
  • B Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
  • C Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
  • D Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
Explanation

Salesforce field-level security controls whether a field is visible in reports. A permission set can grant Read access to a specific field for selected users, supplementing the restrictive Sales profile without granting the field to all Sales users.

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QuestionQ4

Sales Cloud Applications

A sales manager needs a report showing accounts that have had no closed/won opportunities during the last year.

How can this requirement be fulfilled?

  • A Create a joined report using the Accounts report type and the Opportunities report types
  • B Create a tabular report using the Account report type and add a cross filter using Opportunities
  • C Create a custom report type for Accounts without Opportunities
  • D Create a summary report using the Accounts report type with a formula field for opportunity count
Explanation

An Accounts report can use a cross filter set to exclude Opportunities, with opportunity subfilters for Closed/Won status and a Close Date in the last year. Cross filters support excluding primary-object records based on related child records and can be combined with related-object field filters.

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QuestionQ5

Data Management

Cloud Kicks (CK) sells directly to individual consumers (B2C) and to large businesses (B2B). Some B2C customers work for CK’s larger customer accounts and must be tracked under both.

Which two options does CK need to use to manage its customers’ accounts?

Choose two
  • A Person Accounts
  • B Leads
  • C Campaign Members
  • D Contacts to Multiple Accounts
Explanation

Person Accounts store individual-consumer information alongside business accounts in the same Salesforce org. Contacts to Multiple Accounts lets a person account be related indirectly to a business account, enabling an individual customer who works for a larger customer organization to be tracked in both contexts.

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