Certified Advanced AdministratorPreview

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?

Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity reports accurately represent the amount of money to be received each month.
Which solution should an administrator use to meet this requirement?

The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?

Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position.
The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.
Which solution would meet the requirements?

The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should an administrator take to meet the requirements?

Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it.
What solution should the administrator recommend to ensure applicants are retained even if the position is removed?

Universal Containers suspects a user is logging in as other users and editing Account records without their approval.
Where would an administrator go to verify who is logging in as other users?

Universal Containers wants to convert a lookup relationship to a master-detail relationship.
What action should the administrator take prior to converting the relationship?

Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do NOT own. The VP wants only the owner of an opportunity to be able to change the Stage of an Opportunity. Organization-Wide Defaults are set to public read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?

At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.
Which two steps should the administrator take next to meet this requirement? (Choose two.)

Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)

What are three capabilities of Chat in the Salesforce Console? (Choose three.)

Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:

• Amount (Currency) is populated.
• The Ready to Close (Checkbox) must also be true.
  Which validation rule error condition should the administrator configure to meet these requirements?

Cloud Kicks call center agents have given their manager feedback that it takes too long to find relevant articles to answer questions on customer cases. The call center manager has asked the administrator to improve suggestions displayed to agents in the Knowledge component on Cases.

Which setting should the administrator use to meet the requirement?

Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount in the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the HR profile. For all other users viewing the user record, the Salary field should display the word “Confidential” as text in the field.

What should the administrator use to fulfill this requirement?

Universal Containers’ Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.

Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.

Which two options could the administrator do to meet this requirement? (Choose two.)

An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)

A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.

Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record.

What could prevent the record from being editable by the manager?