An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
ACreate a developer sandbox
BCreate a configuration-only sandbox
CCreate a metadata sandbox
DCreate a full sandbox
Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?
AUse the Match Production Licenses tool.
BSubmit a Salesforce Support case.
CMerge Production and the sandbox using a template.
DRefresh the sandbox from production.
Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?
AControlled by Parent
BPrivate
CPublic Read Only
DPublic Read/Write/Transfer
Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity reports accurately represent the amount of money to be received each month.
Which solution should an administrator use to meet this requirement?
AUse product revenue schedules for each revenue period.
BUse Process Builder and Flow to create custom object records.
CUse Opportunity formula fields for each reporting period.
DUse monthly Opportunity reporting snapshots.
The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?
AUse a Workflow Rule that sends an email when the Lead Status is changed.
BUse a Quick Action to update a date field and change the status value.
CTurn on field history tracking for the lead status field and create a report based on that field.
DUse a formula field to calculate the date when the status changes.
Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position.
The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.
Which solution would meet the requirements?
AUse the standard Job Applications with Position report type.
BUse a custom report type that only displays Job Applications without Positions.
CUse the standard Position without Job Applications report type.
DUse the standard Position report type with a cross filter.
The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should an administrator take to meet the requirements?
AUse Rename Tabs and Labels to change the field labels as needed.
BEdit the fields available for reports section in the Opportunities report type to make the changes.
CCreate bucket fields for each field and enter the new column heading in the bucket name field.
DBuild a custom report type and use Display As in Edit Layouts to make the requested changes.
Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it.
What solution should the administrator recommend to ensure applicants are retained even if the position is removed?
ACreate a lookup field on Position.
BCreate a master-detail field on Applicant.
CCreate a lookup field on Applicant.
DCreate a master-detail field on Position.
Universal Containers suspects a user is logging in as other users and editing Account records without their approval.
Where would an administrator go to verify who is logging in as other users?
ASetup Audit Trail
BDebug Logs
CUsers Login History
DHistory Tracking on the Account
Universal Containers wants to convert a lookup relationship to a master-detail relationship.
What action should the administrator take prior to converting the relationship?
ARemove roll-up summary fields on the parent prior to changing the field type.
BDelete the current lookup field before adding the new master-detail field.
CEnsure all existing records have a value in the current lookup field.
DSelect the allow re-parenting option on the master-detail relationship field.
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
AMaster-Detail Relationships
BLookup Relationships
CField Level Security
DSharing Rules
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
AProduct quantity
BQuota amount
COpportunity amount
DExpected revenue
The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do NOT own. The VP wants only the owner of an opportunity to be able to change the Stage of an Opportunity. Organization-Wide Defaults are set to public read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?
At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.
Which two steps should the administrator take next to meet this requirement? (Choose two.)
ACreate a sharing rule that gives the Public Group Read/Write access to Audits.
BRemove Create, Read, Edit and Delete permissions to the Audits object for all profiles.
CBuild a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.
DSet OWD to Private for Cases and assign the Public Group a role above Support Users in the hierarchy.
Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)
AOnly owner-based sharing rules are recalculated.
BManual sharing is updated to reflect the new owner.
CAll Account sharing rules are recalculated.
DAll manual sharing is removed from the Accounts.
What are three capabilities of Chat in the Salesforce Console? (Choose three.)
AApproval processes can be used to escalate cases in the chat window.
BThe Details tab can be used to see information about the visitor.
CChats can be transferred to other agents.
DThe Articles tool can be used to search for Knowledge articles.
EMultiple visitors can chat in one window.
Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?
AEmail deliverability CANNOT be changed in a sandbox.
BThe email relay is disabled in the sandbox.
CThe email addresses for the users in the sandbox are invalid.
DApprovals can only be tested in a full or partial data sandbox.
Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
Amount (Currency) is populated.
The Ready to Close (Checkbox) must also be true.
Which validation rule error condition should the administrator configure to meet these requirements?
Cloud Kicks call center agents have given their manager feedback that it takes too long to find relevant articles to answer questions on customer cases. The call center manager has asked the administrator to improve suggestions displayed to agents in the Knowledge component on Cases.
Which setting should the administrator use to meet the requirement?
ATurn off auto-complete keyword search
BHighlights and Snippets
CEnable Einstein Search
DSelected Case Fields
Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount in the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the HR profile. For all other users viewing the user record, the Salary field should display the word “Confidential” as text in the field.
What should the administrator use to fulfill this requirement?
AFormula Field
BProcess Builder
CPage Layout
DValidation Rule
Universal Containers’ Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
ASkills-Based Routing
BTranslation Workbench
CQueue-Based Routing
DCase Assignment Rules
An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement? (Choose two.)
AAdd the New Article global action to required page layouts.
BCreate a custom quick action for each object.
CDeploy a screen-based flow from the home page.
DUse the Service Setup Assistant to Configure Knowledge.
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)
ACreate a new profile for the marketing users and change the access levels to read, create and edit for the product object
BChange the access levels in the marketing user standard profile to read, create and edit for the product object
CCreate a permission set with read and write access for the product object and assign it to the marketing users
DCreate a permission set with read, create and edit access for the product object and assign it to the marketing users
A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.
Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)
AHighlight relevant article text within search results.
BCreate search activity report with promoted search terms.
CConfigure new page layout.
DSet up synonym groups.
A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record.
What could prevent the record from being editable by the manager?