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Question 26
Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce.
What are two capabilities of Outlook and Gmail integration tools? (Choose two.)
- A: Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.
- B: Associate emails with records in Salesforce from Outlook or Gmail.
- C: Report on contact data as it exists in Outlook or Gmail.
- D: Sync non-recurring events between Microsoft or Google Calendar and Salesforce.
Question 27
Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to include sales rep B in a few Opportunities on one Account.
What are two outcomes when Account Teams are enabled and used for this Account? (Choose two.)
- A: Rep A can let rep B edit all Opportunities on the Account.
- B: Rep A can let rep B view the Account but keep private Contacts.
- C: Rep A can let rep B view one of the Opportunities on the Account.
- D: Rep A can let rep B view the Account but keep private Activities.
Question 28
The VP of Sales at Cloud Kicks wants to provide options to sales representatives for changing account or contract details for a created order.
Which two conditions should the consultant consider to meet this requirement? (Choose two.)
- A: The price book associated with the order is also associated to the new account.
- B: The contract associated with the order is also associated to the new account.
- C: The currency associated with the order can be different from the new contract.
- D: The order associated with the account should be in draft status.
Question 29
What should a consultant recommend to show a dashboard with forecast by product family with quotas?
- A: Build a joined report with closed opportunities, forecasting items, and quotas.
- B: Create an analytic snapshot to capture the opportunity forecast.
- C: Customize quotas with product report, and add necessary fields.
- D: Build a custom report type with forecasting quotas and forecasting items.
Question 30
Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month club. Regional Sales Managers (RSM) must approve discounts greater than 5%. Regional Vice Presidents (RVP) must approve discounts greater than 10%.
Which two steps should a consultant recommend to satisfy these requirements? (Choose two.)
- A: Create two approval processes, one for the RSM, and one for the RVP.
- B: Create a process with Process Builder to automatically submit approval for discounts of 5% or larger.
- C: Create a two-step approval process for the RSM and RVP as approvers.
- D: Configure a Process Builder approval task and email to notify the RSM and RVP.
Question 31
The executive sponsor at Northern Trail Outfitters wants Salesforce users to know when other users are out of office leveraging Chatter functionality.
What should the consultant recommend?
- A: Create an Out of Office group and add users to it.
- B: Implement an email integration to post automatic Chatter notifications.
- C: Create a form in Flow Builder to post Chatter notifications on records.
- D: Enable Set Out of Office Messages on the user profile.
Question 32
Cloud Kicks (CK) has an external ERP system which stores product order information. CK wants to view those orders as a related list on the account record in real time.
Which solution should the consultant recommend?
- A: Create custom object product order information in Salesforce, run a nightly scheduler to get details from ERP, and add the custom object as a related list on the account.
- B: Create a Lightning Component, and using REST integration, get the real-time product order information from ERP.
- C: Implement Salesforce-to-Salesforce Connect to get real-time product order information and add it as a related list on the account.
- D: Implement Salesforce Connect and an external object to get real-time product order information and add the custom object as a related list on the account.
Question 33
Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.
Which Salesforce functionality should the consultant recommend to meet the requirement?
- A: Task queues for each Opportunity Team
- B: Task "Assigned To" set to Opportunity Team role
- C: Workflows to create a Task for each team member
- D: Assignment rule selected by default
Question 34
Delivery wants to get notifications when machines that fold the boxes are malfunctioning so they can communicate to subscribers when the shipment may be delayed.
What should the consultant recommend?
- A: Salesforce-to-Salesforce
- B: Workflow rules with email alerts
- C: Salesforce Connect
- D: Platform Events
Question 35
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
- A: Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
- B: Create different record types and sales processes for each line of business, and assign different stages to each page layout.
- C: Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
- D: Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
Question 36
Cloud Kicks wants to set up Contacts and Accounts, where Contacts can be associated to multiple Accounts. Additionally, Cloud Kicks wants the ability to identify where activities are happening at the Account level.
Which two configurations will allow this setup? (Choose two.)
- A: Set up Lookup fields on the Account for each tier of relationship.
- B: Add relevant fields for Account Contact Relationship to the page layouts.
- C: Enable the roll-up to a contact's primary account.
- D: Allow users to relate a Contact to multiple Accounts in Account settings.
Question 37
Cloud kicks marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that cloud kicks email templates are retained.
Which two Salesforce functions will allow the consultant to meet this requirement? (Choose two.)
- A: Record Types
- B: Opportunity Teams
- C: Process Builder
- D: Sales Processes
Question 38
A consultant for Cloud Kicks Sales Cloud has proposed implementing an account hierarchy.
What impact could the redesign have on the org?
- A: The value of all opportunities in an account hierarchy are visible on the parent account.
- B: The account hierarchy can be visualized from all levels in the structure.
- C: The ownership of an account determines the visibility of the account hierarchy.
- D: A user who owns an account at the bottom of the hierarchy has access to all parent accounts.
Question 39
The enterprise architect for Cloud Kicks wants to understand how objects in Sales Cloud are connected to one another.
Which two approaches should a consultant use to help the architect? (Choose two.)
- A: Review the Object Manager tab in Setup with the customer.
- B: Obtain an export of object data from the current system.
- C: Explain the types of object relationships in Salesforce.
- D: Use Schema Builder to show a visual of related objects.
Question 40
Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this.
Which two solutions should resolve this issue? (Choose two.)
- A: Create a report that displays opportunities that have a closed date less than or equal to the created date.
- B: Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.
- C: Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.
- D: Run the opportunity pipeline standard report to view the upcoming opportunities by stage.
Question 41
The project is almost finished, and now it’s time to test the changes and updates that have been made before go-live. A Partial or Full Sandbox is unavailable.
How should the consultant recommend testing be conducted?
- A: Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases.
- B: Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.
- C: Create a new Sandbox and ask volunteers to test it with use cases.
- D: Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.
Question 42
Universal Containers is migrating data from a legacy system into Salesforce.
Which two considerations should a consultant take into account when importing Campaign Members? (Choose two.)
- A: Leads, Contacts, and Business Accounts can be Campaign Members.
- B: The Campaign ID is required in the import file.
- C: The Marketing User feature license must be assigned.
- D: The Status of the Campaign Member is optional.
Question 43
At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.
What should the consultant consider when designing a revenue sharing solution?
- A: Revenue splits allocated on an Opportunity can total any percentage.
- B: Overlay splits allocated on an Opportunity can total any percentage.
- C: Revenue splits are required in order to use overlay splits.
- D: Overlay splits can be assigned to any user with the appropriate profile.
Question 44
Sales operations managers are reporting a higher number of Activities than is accurate for their teams. When viewing reports, managers see Activities related to Opportunities and Accounts only for their team. However, Activity records related to Campaigns appear in all of the reports, regardless of which sales team should get credit for them. Enterprise Territory Management and role hierarchies are used.
Why are Campaign Activities for all teams visible in reports viewed by sales operations managers?
- A: The sales operations managers are given Read access to the Campaign object in their profile.
- B: Apex managed sharing is used to control the visibility of Activities related to Accounts.
- C: The Organization-Wide Default for Accounts is set to Private.
- D: The Organization-Wide Default for Campaigns is set to Public Read-Only.
Question 45
Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information.
Which two methods should NTO use to correct how forecasts are managed? (Choose two.)
- A: Create forecast Chatter groups where sales representatives can post and share their forecasts.
- B: Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- C: Enable override forecast permission in the Manager's profile.
- D: Create a forecast hierarchy and assign managers to the forecast manager role.
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