AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ49

Manage analytics for the Dynamics 365 Contact Center

A company uses embedded analytics dashboards in Dynamics 365 Contact Center. The company needs customized KPI behavior in analytics reports. The customizations must change how KPIs are calculated and displayed in the report.

You need to customize the KPI behavior.

Each configuration may be used once, more than once, or not at all.

Drag & Drop
Modify how KPIs are calculated in the report.
Change how KPIs are displayed in the report.
Explanation

DAX measures in a Power BI semantic model contain the calculation logic for metrics and KPIs; a changed measure must be published for the updated logic to be available. The embedded Power BI editor is intended for visual presentation changes, including changing visualizations, selecting metrics to show, and modifying report layouts.

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