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By microsoft
Aug, 2025

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25Q per page

Question 1

A company uses two separate unlinked apps to manage sales leads; a Power Apps app and a third-party application.
The client has the following requirements:
✑ Manage all leads by using the Power Apps app.
✑ Create a lead in the Power Apps app when a user creates a lead in the third-party application.
✑ Update leads in the Power Apps app when a user updates a lead in the third-party application.
✑ Connect to the third-party application by using an API.
You need to recommend strategies to integrate the Power Apps app and the third-party application.
Which three options can you use to achieve the goal? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: Dual-write
  • B: Custom connector
  • C: Dataflow
  • D: Power Automate cloud flow
  • E: Dataverse connector

Question 2

You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
✑ All support issues must come in by email, need to be logged, and assigned to the support group.
✑ Accounts must synchronize with the parent company Oracle database.
✑ Reports must be sent to the executives on a weekly basis.
✑ No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: Power Virtual Agents
  • B: Microsoft Dataverse
  • C: server-side synchronization
  • D: Microsoft Customer Voice

Question 3

DRAG DROP -
You are performing a requirements analysis for a customer.
The customer provides the following requirements:
✑ Power Platform storage capacity must remain under 100 percent.
✑ Customer service representatives must be sent an email when they are assigned a case.
✑ Help desk technicians must be shown an error message when they try to delete a task row.
✑ The plug-in pass rate must remain over 99 percent for the production environment.
You need determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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Question 4

A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?

  • A: Excel Online Connector
  • B: Dynamics 365 Customer Insights
  • C: Dynamics 365 Customer Service
  • D: Dynamics 365 Marketing

Question 5

HOTSPOT -
You need to design a Power Platform solution that meets the following requirements:
Capture data from a row during deletion to be used in an automated process.

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✑ Use AI to process forms and automate data entry from paper-based forms.
Which requirements can be met by using out-of-the box Power Platform components?
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:

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Question 6

A company has a custom web-based API that is hosted on Azure. You design a Microsoft Power Platform solution to provide the company additional capabilities.
You need to integrate the Microsoft Power Platform solution with the API.
What should you recommend?

  • A: Connection reference
  • B: Custom connector
  • C: Desktop flow
  • D: Data gateway

Question 7

You are designing a self-service portal for a company.
The portal must meet the following requirements:
✑ Customers must be able to submit and review cases.
✑ Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.

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You need to recommend solutions for the company that do not require custom development.
Which three apps or services should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: Dynamics 365 Field Service
  • B: Dynamics 365 Customer Service
  • C: Omnichannel for Customer Service
  • D: Customer Insights
  • E: Customer self-service portal

Question 8

HOTSPOT -
A multinational organization uses a single Power Platform environment. The instance hosts multiple customizations for different users in different regions.
Users in some regions complain about slow load time of the customizations.
You need to architect a solution based on the main requirement.
What should you recommend? To answer, select the appropriate option in the answer area,
NOTE: Each correct selection is worth one point.
Hot Area:

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Question 9

HOTSPOT -
A company reports the following issues with an existing data management system.
✑ Users cannot search for specific records by using a user-friendly ID or record identifier.
✑ Users occasionally enter data into fields that is not required.
✑ The record form displays all fields. Many of the fields are not used.
You need to ensure that the Power Platform solution will ensure data quality can be properly maintained.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Question 10

DRAG DROP -
A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.
The customer wants to keep the service process simple and save on both licensing and development time.
You need to recommend solutions for the customer.
What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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Question 11

DRAG DROP -
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
✑ Send articles to technicians to allow technicians to help customers resolve issues.
✑ Track work progress and inspections at customer sites.
✑ Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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Question 12

DRAG DROP -
You are designing a business continuity strategy for a client who has a Microsoft Power Platform solution.
The client works with critical data where any data loss creates a high risk.
You need to document the retry process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Question 13

You are designing a Power Platform solution.
The company wants its development team to create an interactive slider visualization to indicate and filter timeframe data that can be used across all of its apps that can be styled and manipulated by using code.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

  • A: Web resource
  • B: Power Apps Component Framework control
  • C: JavaScript
  • D: Canvas app

Question 14

You are designing a Power Platform solution for a company. The company issues each employee a tablet device.
The company wants to simplify the opportunity management processes and automate when possible. The company identifies the following requirements:
✑ Users must have a visual guide to know which data to enter in each step of the opportunity management process.
✑ The system must automatically assign the opportunity to a manager for approval once all data is entered.
✑ The system must notify an assignee each time an opportunity is assigned to them by using push notifications.
✑ When a user selects a push notification, the associated opportunity must display.
You need to recommend the Power Platform components that will meet their requirements.
Which three Power Platform components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: Business process flows
  • B: Power Apps mobile apps
  • C: Power Virtual Agents chatbots
  • D: Power Automate desktop flows
  • E: Power Automate cloud flows

Question 15

A company is struggling to gather insights from won and lost opportunities.
Users must be able to access the company's solution from mobile and desktop devices. The solution must meet the following requirements:
✑ Track opportunities and reasons for the win or loss of opportunities in the context of other related data.
✑ Display data to users as charts and tables and provide drill-through capabilities.
You need to recommend a Power Platform tool to help the client visualize the data.
Which two technologies should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A: Power BI
  • B: Power Automate
  • C: Power Virtual Agents
  • D: Power Apps

Question 16

You are designing a Power Platform solution.
You need to identify the non-functional requirements for the organization.
Which three non-functional requirements should you identify? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A: business rules to identify top customers
  • B: customer maintenance procedures
  • C: usability of business process flows
  • D: time-to-load forms
  • E: solution regulatory compliance

Question 17

You are designing a Microsoft Power Platform solution to help a company manage sales leads.
The solution has the following requirements:
✑ Ensure that users follow a predefined sales process regardless of the device that employees use to access the app.
✑ Respond to sales events by using organization-defined best practices.
You need to recommend a component for the app.
What should you recommend?

  • A: Power Automate cloud flow
  • B: Business process flow
  • C: Power Automate desktop flow
  • D: Playbook

Question 18

HOTSPOT -
A company has an on-premises data warehouse and analytics solution. The data warehouse consists of multiple multi-dimensional data cubes representing over five years of operational data. The data warehouse consolidates and normalizes data that is sourced from 20 different systems.
The company plans to replace the existing solution with a Microsoft Power Platform solution that connects to the data warehouse. The company wants to provide analytical information to executives in a Microsoft Teams channel to support business planning.
The new solution must meet these requirements:
✑ Support the current data warehouse.
✑ The solution must support drill-through capabilities into the data.
✑ Retain at least seven years of historical data.
You need to recommend a solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Question 19

A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
✑ Handle multiple customer interactions at once
✑ Ensure that users can access information from several business applications.
✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
✑ Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

  • A: Omnichannel for Customer Service
  • B: Live Assist for Microsoft Dynamics 365 Powered by CafeX
  • C: LinkedIn connector
  • D: Unified Service Desk

Question 20

HOTSPOT -
You are designing a Microsoft Power Platform solution for a company.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Question 21

An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners.
To meet the organization business requirements, the proposed solution must include the following capabilities:
✑ Create and qualify leads to contacts
✑ Generate quotes and convert quotes to orders
✑ Scan product barcodes as part of the order generation process
You need to recommend a solution to help the organization achieve its business requirements.
What should you recommend?

  • A: Dynamics 365 mobile app and a Power Apps canvas app
  • B: Dynamics 365 for Phones only
  • C: Dynamics 365 Customer Service and Dynamics 365 Sales
  • D: Unified Service Desk

Question 22

You are creating a scope of work document for a solution.
You have the following requirements:
✑ Track support cases, first response time, and resolution time.
✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
✑ Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components.
Which two components should you include? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: Dynamics 365 Customer Service
  • B: Power Virtual Agents
  • C: Power BI
  • D: Dynamics 365 Customer Voice

Question 23

A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics
365 applications.
What should you recommend?

  • A: Hierarchy security
  • B: Field-level security
  • C: User access management
  • D: Team privileges

Question 24

A car dealership has a custom financing table.
You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met.
You need to recommend tools and technologies for the developer.
Which two tools or technologies should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: Write a business rule.
  • B: Write a JavaScript code.
  • C: Use the Ribbon Workbench.
  • D: Use the form editor.

Question 25

HOTSPOT -
You are designing a model-driven app that provides marketing, sales, and service operations to a company.
The app must integrate with the following systems and data sources:
✑ A third-party marketing system for lead generation and website submissions.
✑ A Microsoft Excel Online file that contains manufacturing data on relevant products.
✑ A separate Microsoft Dataverse environment.
You need to recommend Power Automate connectors for the app.
Which connectors should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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