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You are a Dynamics 365 for Customer Service system administrator.
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set
Global Auditing to On.
You need to verify compliance standards.
Which data items will be included in the audit log?

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A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?

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You are a Dynamics 365 for Customer Service system administrator.
A user experiences slow performance when using Dynamics 365.
You need to check the latency of the environment.
What should you do?

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You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
✑ Post product experience information to forums.
✑ Enter issues in an online support center.
Enter ideas for future products.

Which type of portal should you implement?

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DRAG DROP -
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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DRAG DROP -
A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.
You need to configure relationships between doctor and patient records.
From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

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You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit.
You perform the following actions to free up space:
✑ Delete known items that use large amount of storage.
✑ Perform bulk deletes on suspended system jobs.
✑ Delete audit logs older than six months old.
✑ Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed.
What is the cause?

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Sales administrator for a software company. The sales team need to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneDrive for Business.
Does the solution meet the goal?

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You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure for the new solution?

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You are a Dynamics 365 Customer Service system administrator.
You need to reduce the database size and reduce the rate at which the size of the audit log increases.
What should you do?

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You need to update the Service Fee field to meet requirements.
What should you modify?

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You need to resolve the redundant field issue.
What should you do?

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You need to make the Child Attendance report available.
What should you do?

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You are a Dynamics for Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer.
You need to determine if you can revise the template.
Which Word template change can you make?

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You are a Dynamics 365 for Customer Service system administrator.
You must create a new entity to support a new feature. Entity data will be transactional and will be associated with business units.
You need to configure entity ownership.
Which entity ownership type should you use?

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You are a Dynamics 365 administrator for a bookstore.
The sales team wants to add information about previous purchases to emails, when they correspond with customers.
You need to provide the sales team the ability to search relevant information from Dynamics when they email a customer from Outlook.
What needs to be installed in Outlook?

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You are a Dynamics 365 for Customer Service developer.
You need to configure a new solution.
What should you configure for the new solution?

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You manage a Dynamics 365 environment for a company.
You must prevent users from launching and using Microsoft Flow.
You need to hide the Flows button on the user interface.
Which configuration setting should you change?

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You are a Dynamics 365 for Customer Service system administrator. You are configuring an app by using the unified interface.
You need to ensure that users follow a set procedure at the conclusion of meetings to capture required information.
Which method should you use?

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You are a Dynamics 365 Customer Service administrator.
Clients report that documentation they receive from the organization often uses different logos and fonts.
You need to standardize branding for all internal Microsoft Word documents.
Which two templates can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

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You are a Dynamics 365 for Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?

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You are a Dynamics 365 for Customer Service developer. You use Power Automate to create a flow for custom entity.
The flow does not run when events occur in Dynamics 365 for the custom entity. Flows do run for other entities.
You need to ensure that the flow is triggered for the custom entity.
What should you enable?

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use Forms Pro to create a customer satisfaction survey.
You need to distribute the survey.
Solution: Provide a QR code that links to the survey.
Does the solution meet the goal?

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use Forms Pro to create a customer satisfaction survey.
You need to distribute the survey.
Solution: Use social media.
Does the solution meet the goal?

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use Forms Pro to create a customer satisfaction survey.
You need to distribute the survey.
Solution: Send a text message that includes the survey link.
Does the solution meet the goal?

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