ITIL 4 Practitioner Monitoring and Event ManagementDemo

By ITIL · Question Mode

QuestionQ13

The purpose and key concepts of Monitoring and Event Management

Which of the following BEST characterizes proactive event management using passive event monitoring?

  • A Trend analysis of the response to requests from CIs
  • B Trend analysis of notifications from CIs that report a defined set of conditions
  • C Taking action in response to notifications from CIs that a defined set of conditions have been met
  • D Poling devices and responding to events to minimize impact
Explanation

Passive monitoring receives notifications emitted by configuration items when defined conditions occur. Proactive event management uses trend analysis of those notifications to identify developing conditions before they cause service impact; polling devices is active monitoring, and acting only after a condition is met is reactive.

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