ITIL 4 Practitioner Monitoring and Event ManagementDemo

By ITIL · Question Mode

QuestionQ12

The purpose and key concepts of Monitoring and Event Management

An organization is enhancing the monitoring and event management of its services by engaging users, customers, and support staff in defining events, monitoring, and reporting.

Which guiding principle is MOST clearly associated with this activity?

  • A Progress iteratively with feedback
  • B Keep it simple and practical
  • C Collaborate and promote visibility
  • D Start where you are
Explanation

“Collaborate and promote visibility” applies because defining events, monitoring, and reporting with users, customers, and support staff requires cross-stakeholder collaboration and shared visibility of service information. ITIL monitoring and event management includes observing services and components, and recording, reporting, and responding to events.

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