ITIL 4 Managing Professional TransitionDemo

By ITIL · Question Mode

QuestionQ16

ITIL Service

Which activities are included in onboarding?

  1. Negotiating service targets with customers
  2. Creating awareness of the new consumer
  3. Ensuring resources are ready for service provision
  4. Designing the service components and infrastructure
  • A 1 and 2
  • B 2 and 3
  • C 3 and 4
  • D 1 and 4
Explanation

ITIL 4 onboarding includes making stakeholders aware of new service consumers and ensuring that all resources within the service scope are prepared to provide the service. Service-target negotiation and the design of service components and infrastructure are separate activities.

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