ITIL 4 Managing Professional TransitionDemo

By ITIL · Question Mode

QuestionQ15

ITIL Transformation

An organization plans to communicate information about a new improvement initiative through the IT portal, emails, and meetings with affected groups.

Which communication principle are they using?

  • A Communication is a two-way process
  • B We are all communicating all the time
  • C Timing and frequency matter
  • D There is no single method of communicating
Explanation

Communication should use a combination of methods because different audiences and circumstances require different channels; no single method communicates effectively in every situation.

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