QuestionQ51

Supplier Management

An organization has recently created a supplier management team. Its initial task was to design and implement straightforward supplier management processes. The team is now struggling to meet the workload and demands involved in managing the organization’s suppliers. Although a supplier expert was hired to review the processes, the situation has not improved.

What should the supplier management team do to resolve the issue?

  • A Develop relationships with suppliers based on trust and the objective of achieving value
  • B Engage a supplier management consultant to evaluate and refine processes
  • C Develop and agree an overall policy for sourcing and update the processes where necessary
  • D Set up a service portal to publish achievements and provide management with an oversight of supplier management capability
Explanation

An overall sourcing policy provides the governance and strategic framework for supplier management, including consistent responsibilities, priorities, and decision-making. Updating the processes as needed under that policy addresses the underlying lack of direction and scalability.

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