QuestionQ50

Service Level Management

Which option will involve technical resources the most?

  • A Improvement
  • B Vision
  • C Business as usual
  • D Improvement register
Explanation

Business-as-usual work consists of repeatable operational activities performed through the organization’s established capabilities, including appropriate technical skills and resources. A vision sets direction, an improvement register tracks initiatives, and an improvement initiative may require resources but is not itself the routine technical operation.

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