ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ52

Supplier Management

A service provider has decided to obtain certain services externally.

At which stage of the service relationship journey will the provider carry out the initial assessment of services offered by prospective vendors?

  • A Explore
  • B Engage
  • C Offer
  • D Agree
Explanation

The Explore stage is used to investigate needs and assess whether prospective suppliers and their services are suitable. Engagement, offerings, and agreements occur after this initial evaluation and selection activity.

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