ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ104

Continual Improvement

An organization has logged many improvement opportunities but has only limited resources to make those improvements happen.

Which type of tool will MOST help the organization design the sequence for improvement opportunities?

  • A Workflow management and collaboration tools
  • B Work planning and prioritization tools
  • C Knowledge management tools
  • D Analysis and repelling tools
Explanation

Work planning and prioritization tools help rank improvement opportunities and arrange them into an achievable sequence based on factors such as value, urgency, effort, dependencies, and available resources.

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