ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ103

Continual Improvement

Which option illustrates how the continual improvement coordinator helps monitor service performance?

  • A Utilize KPIs to establish the success of improvement initiatives
  • B Establish the organization's overall vision for service delivery
  • C Arrange teach-in sessions about the adoption of Lean as an improvement technique
  • D Negotiate and agree service targets for service with customers
Explanation

Continual improvement relies on KPIs and other measurements to evaluate whether improvement initiatives deliver their intended benefits and outcomes.

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