ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ105

Continual Improvement

An organization is worried about insufficient participation in continual-improvement activities. It has received feedback that ideas take too long to be approved and put into practice.

What is the BEST action the organization can take to improve this situation?

  • A Automate data analysis
  • B Automate knowledge management
  • C Automate workflow steps
  • D Automate document control
Explanation

Automating workflow steps streamlines the routing, approval, assignment, and tracking of improvement ideas, reducing delays caused by manual handoffs and approval queues. This directly addresses slow approval and implementation of continual-improvement initiatives.

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