About the ITIL 4 Practitioner Deployment Management Exam
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Question 1
The ITIL Capability model
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Question 2
Practice success
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Question 3
Information and technology
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Question 4
Practice processes
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Question 5
Key concepts
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Question 6
Practice success factors
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Question 7
Practice success factors
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Question 8
Practice processes
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Topics covered:
Key conceptsPractice success factorsPractice processesRoles and competenciesInformation and technologyPartners and suppliersThe ITIL Capability modelPractice success
Which capability criterion should be used to assess if the organization is succeeding in increasing the capability level of its deployment management practice by maintaining an effective deployment approach?
ANew and changed services and service components are successfully deployed
BDeployments are supported by relevant competences
CDeployments include required technologies and information flows
DDeployment rules are integrated with policies and rules for changes and releases
An organization has an objective to create and use deployment approaches that would fit the needs of the organization and the context.
How should the organization assess if this objective is achieved?
ABy looking at the deployment backlog throughput
BBy asking stakeholders about their satisfaction with deployment lead times
CBy measuring percentage of deployments which did not follow the agreed policies and models
DBy analysing the adherence to deployments schedule
An organization manually notifies its development and operations teams about potentially faulty deployments.
Which tools should be used to automate this process?
AService configuration management tools
BWorkflow management and collaboration tools
CWork planning and prioritization tools
DEnvironment configuration and management tools
A large multi-national organization uses DevOps principles to enable fast and effective development and implementation of software products. Each product team has a lot of Independence, but a centralized IT governance team ensures consistency and adherence to the organization's policies. Different people within the organization have different opinions about whether deployment management should be centralized or distributed among the teams.
How should the deployment management practice be implemented and managed in this organization to ensure that the practice meets their needs?
AEach development team should have an independent deployment manager who owns all aspects of deployment within that team
BA centralized deployment management team should manage and coordinate deployments for all development teams
CA centralized deployment management team should support the product teams by providing guidance and tooling
DSoftware developers in each team should take full responsibility for deployment of software that they develop
Which is a key feature of continuous deployment which is not found in other CI/CD stages?
AIt automatically tests software code
BIt enables users to benefit immediately from changes
CIt predominantly uses staging environments
DIt allows individual decisions about software releases
An IT service provider is using continuous integration and is considering the introduction of continuous delivery.
Which is a benefit of this proposed change for the service provider?
ADevelopers spend less time fixing issues in their code
BCode is tested iteratively and frequently
CDeployments of software builds are scripted to allow for automation
DUsers experience changes which are smaller and more frequent
An organization is facing errors and delays when deploying software. An investigation has shown that these are often caused by the need for unplanned manual configuration of the target environments.
What is the BEST recommendation for the organization to improve the success rate of deployments?
ALeverage Infrastructure as Code
BUse incremental deployments
CIntegrate build, test, and deployment activities
DAutomate the CI/CD pipeline
An IT service manager is analysing a value stream that is used to deploy new and changed services. The manager has interviewed many staff and has identified all the workflow steps. The manager is now evaluating the workflow steps so that they can plan improvements.
Which activity should the manager carry out as part of this evaluation?
ACollect data about what happens in each workflow step
BIdentify wasteful steps that could be eliminated
CDefine an ideal series of workflow steps for the future
DEstablish what value is created in each workflow step
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