QuestionQ1

The ITIL Capability model

Which capability criterion should be used to evaluate whether the organization is successfully increasing the capability level of its deployment management practice by sustaining an effective deployment approach?

  • A New and changed services and service components are successfully deployed
  • B Deployments are supported by relevant competences
  • C Deployments include required technologies and information flows
  • D Deployment rules are integrated with policies and rules for changes and releases
Explanation

An effective deployment approach is demonstrated when new and changed services and service components are deployed successfully. This is the outcome-based criterion for deployment management effectiveness.

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