GCP-GCXPreview

Which of the following statements is true regarding default language selection on the Organization Settings page?

Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

Where can you add preconfigured settings to the phones?

What is the distinguishing feature between queues and groups?

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Which of the following items need to be configured for an outbound campaign? (Choose three.)

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

What is the correct statement about Divisions?

Under which container is Queue available?

What type of trunk would you configure to connect to Polycom Phones?

Which protocol is used to transport digitized audio?

Customers can use hardware acquired from their preferred vendor for a BYOC Premises Edge server under the Genesys Hardware Solution.

From the Interactions View, it is possible to access the details of only Inbound interactions.

Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)

Which dialing mode allows the agent to see customer information before dialing?

Select all available options for adding widgets to a performance dashboard. (Choose four.)

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

Which of the following Edge feature contains the built-in remote survivability mode?

Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?

The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.