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A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications. Which type of APIs are these?
DRAG DROP -
A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?
Select and Place:

You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?
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A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.
What impact would this type of structure have on customer satisfaction?
Your customer's cloud applications are hosted by a CSP. You have been assigned to perform a compliance audit for the CSP's cloud architecture using the CSA framework.
How can the company use the framework?
An organization wants to provide IaaS capabilities in a hybrid cloud. They have the following requirements:
✑ Each line of business must have access to its own services and templates
✑ Service templates should be as generic as possible
✑ Data encryption should be provided for only services that require it
✑ Each instance should use Microsoft Active Directory for authentication
✑ Each instance should have the latest OS patches applied
✑ Consumers should be given the ability to select which cloud to use for instance deployment
How can these requirements be addressed in a cloud design?
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Log In / Sign UpA company that provides cloud services has operation processes in place for service delivery. The following information is desired:
✑ Measure consumption against available resources
✑ Track usage thresholds
✑ Produce usage trending reports
What type of process would provide this information?
An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:
Respond to infrastructure outages within 4 hours
✑ Offer multiple availability zones
✑ Ensure application up-time of 99.9%
✑ Provide monthly billing reports
Why would the public cloud provider disagree with these terms?