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Question 51
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?
- A: Remote wipe
- B: Anti-malware
- C: Device encryption
- D: Failed login restrictions
Question 52
Which of the following is MOST likely contained in an EULA?
- A: Chain of custody
- B: Backup of software code
- C: Personally identifiable information
- D: Restrictions of use
Question 53
A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?
- A: The instructions from the software company are not being followed.
- B: Security controls will treat automated deployments as malware.
- C: The deployment script is performing unknown actions.
- D: Copying scripts off the internet is considered plagiarism.
Question 54
A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the issue?
- A: The device does not have enough free space to download the OS updates.
- B: The device needs user confirmation to update to a major release.
- C: The device is not compatible with the newest version of the OS.
- D: The device is restricted from updating due to a corporate security policy.
Question 55
A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
- A: Default gateway
- B: Host address
- C: Name server
- D: Subnet mask
Question 56
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?
- A: Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
- B: Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
- C: Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
- D: Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
Question 57
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?
- A: Perform a risk analysis.
- B: Implement the deployment.
- C: Verify end user acceptance.
- D: Document the lessons learned.
Question 58
A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?
- A: eventvwr.msc
- B: perfmon.msc
- C: gpedit.msc
- D: devmgmt.msc
Question 59
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?
- A: Power off the machine.
- B: Run a full antivirus scan.
- C: Remove the LAN card.
- D: Install a different endpoint solution.
Question 60
A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:
The Audio Driver is not running.
Which of the following will MOST likely resolve the issue?
- A: compmgmt.msc
- B: regedit.exe
- C: explorer.exe
- D: taskmgr.exe
- E: gpmc.msc
- F: services.msc
Question 61
A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?
- A: System
- B: Indexing Options
- C: Device Manager
- D: Programs and Features
Question 62
A systems administrator is setting up a Windows computer for a new user. Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?
- A: Power user account
- B: Standard account
- C: Guest account
- D: Administrator account
Question 63
A technician downloads a validated security tool and notes the vendor hash of a11e11a1. When the download is complete, the technician again validates the hash, but the value returns as 2a222a2b2. Which of the following is the MOST likely cause of the issue?
- A: Private-browsing mode
- B: Invalid certificate
- C: Modified file
- D: Browser cache
Question 64
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
- A: Degaussing
- B: Low-level formatting
- C: Recycling
- D: Shredding
Question 65
A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?
- A: If airplane mode is enabled
- B: If Bluetooth is disabled
- C: If NFC is enabled
- D: If Wi-Fi is enabled
- E: If location services are disabled
Question 66
A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?
- A: Brute force
- B: Zero day
- C: Denial of service
- D: On-path
Question 67
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?
- A: Have the user consider using an iPad if the user is unable to complete updates.
- B: Have the user text the user's password to the technician.
- C: Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
- D: Advise the user to wait for an upcoming, automatic patch.
Question 68
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?
- A: Use the application only on the home laptop because it contains the initial license.
- B: Use the application at home and contact the vendor regarding a corporate license.
- C: Use the application on any computer since the user has a license.
- D: Use the application only on corporate computers.
Question 69
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?
- A: MSRA
- B: VNC
- C: VPN
- D: SSH
Question 70
A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?
- A: The GPS application is installing software updates.
- B: The GPS application contains malware.
- C: The GPS application is updating its geospatial map data.
- D: The GPS application is conflicting with the built-in GPS.
Question 71
A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?
- A: Rights management
- B: Audit trail
- C: Chain of custody
- D: Data integrity
Question 72
A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?
- A: Disabling UAC
- B: Restricting local administrators
- C: Enabling UPnP
- D: Turning off AutoPlay
Question 73
Which of the following is used to identify potential issues with a proposed change prior to implementation?
- A: Request form
- B: Rollback plan
- C: End-user acceptance
- D: Sandbox testing
Question 74
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
- A: Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.
- B: Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.
- C: Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.
- D: Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.
Question 75
A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?
- A: Dock
- B: Spotlight
- C: Mission Control
- D: Launchpad
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