Free preview mode
Enjoy the free questions and consider upgrading to gain full access!
220-1002
Free trial
Verified
Question 51
A user's mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new, high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour.
Which of the following should a technician perform FIRST to diagnose the issue properly?
- A: Check the applications and their resource usage.
- B: Order a replacement battery and see if the phone maintains its charge.
- C: Configure the email software to work on a fetch schedule instead of the push setting.
- D: Wipe the phone entirely and reset all settings to their default states.
- E: Decrease the screen brightness to 30%.
- F: Uninstall all the applications on the phone and see if the battery issues remain.
Question 52
A customer's computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance setting changes would BEST help the customer temporarily until a proper upgrade can be made?
- A: Data execution prevention
- B: Page-file size
- C: Visual effects
- D: Processor scheduling
Question 53
Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Choose two.)
- A: UPS
- B: Server rack
- C: PoE phone
- D: Desktop printer
- E: Modem
- F: Patch panel
Question 54
Which of the following is a community-supported, open-source OS used for both servers and workstations?
- A: iOS
- B: Windows 10
- C: Linux
- D: OS X
Question 55
Joe, a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?
- A: Acceptable use policy
- B: Inventory management
- C: EULA
- D: MDM policy
Question 56
A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?
- A: Remove and reinstall the application.
- B: Hard reset the cell phone.
- C: Reconnect the wireless network connection.
- D: Close all running applications
Question 57
Which of the following types of scripts would be seen on the user end of a web page?
- A: .bat
- B: .js
- C: .sh
- D: .vbs
Question 58
Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine?
- A: Folder Redirection
- B: Group Policy
- C: Security Groups
- D: Home Folder
Question 59
A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but it does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?
- A: Folder Options
- B: Sync Center
- C: Display Settings
- D: User Accounts
Question 60
Which of the following file types should be opened when executing a PowerShell script?
- A: .bat
- B: .vbs
- C: .sh
- D: .ps1
- E: .psd
Question 61
Which of the following must be enabled to configure 20 new machines to be booted over a network?
- A: Multi-boot
- B: Dynamic
- C: PXE
- D: GPT
Question 62
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office.
Which of the following would MOST likely reduce this symptom? (Select TWO).
- A: Close applications when tasks are completed.
- B: Increase the time to dim the screen automatically.
- C: Increase the frequency for syncing corporate email.
- D: Set the smartphone display to maximum brightness.
- E: Connect to the office WiFi network automatically.
- F: Disable 802.11ac and use mobile data exclusively.
Question 63
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?
- A: The computer has GRUB Legacy installed
- B: Windows Startup services are not running
- C: An incompatible partition is marked as active
- D: An unsupported version of Windows is installed
Question 64
Which of the following BEST describes the Guest account on a Windows system?
- A: This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system.
- B: This account is designed to provide basic permissions for completing common daily tasks. Users of this account are restricted from performing things like installing new software.
- C: This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones.
- D: This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.
Question 65
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user's request? (Select TWO).
- A: MAC filtering
- B: Default SSID
- C: Radio power levels
- D: Content filtering
- E: Physical security
Question 66
A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer. Which of the following connection protocols should the technician use?
- A: Telnet
- B: SSH
- C: SMB
- D: HTTP
- E: SFTP
Question 67
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet.
Which of the following command-line tools should be used to troubleshoot this scenario?
- A: Ping
- B: hwconfig
- C: Nbtstat
- D: Nslookup
Question 68
A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?
- A: Remote desktop protocol
- B: Telnet client
- C: Virtual network computer
- D: Third-party tools
- E: Secure shell
Question 69
A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue?
- A: Task Scheduler
- B: Device Manager
- C: Drive Status
- D: Performance
Question 70
The IT department has installed new software in the folder C:\Program Files\Business Application. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk `" Access is denied.
Which of the following would be the MOST secure solution to this error?
- A: Add Ann to the local Power Users group
- B: Set the software to save to the %APPDATA% folder
- C: Add Ann to the local administrator group
- D: Give Ann write access to C:\Program Files\
- E: Give Ann permission to elevate her permissions through a UAC prompt
Question 71
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?
- A: Zero-day malware
- B: Safari code injection
- C: OS corruption
- D: Overheating
- E: Time sync failure
Question 72
Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns?
(Choose two.)
- A: Firewall
- B: Antivirus
- C: Email filtering
- D: ACLs
- E: VPN
Question 73
A technician is installing a private PC in a public workspace.
Which of the following password practices should the technician implement on the PC to secure network access?
- A: Remove the guest account from the administrators group
- B: Disable single sign-on
- C: Issue a default strong password for all users
- D: Require authentication on wake-up
Question 74
A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?
- A: Check for and apply software updates
- B: Perform repair installation on the application
- C: Add the user to the local administrators group
- D: Rebuild the user's mail profile
Question 75
A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a Stop error on every boot. Which of the following should the technician complete to resolve the issue?
- A: Boot the workstation in safe mode and disable the graphics driver system tray menu
- B: Boot the workstation in safe mode with networking and install the latest stable graphics driver
- C: Boot the workstation in safe mode and disable Windows driver signing requirements
- D: Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings
Free preview mode
Enjoy the free questions and consider upgrading to gain full access!