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What is a technical adoption barrier?
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
Which factor delays time to value?
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
As a Customer Success Manager, what is the most important metric to uncover during onboarding?
What is the order of the key elements of process improvement for Customer Success?
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
Which scenario represents a use case expand opportunity?
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
Which activity should happen after successful customer value realization?
What is a leading indicator of adoption in the healthscore?
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the next step the Customer Success Manager should take after this conversation?
What is a financial implication of churn?
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
What is a lagging indicator of the customer achieving the value proposition?
What is an objective of the Customer Success Manager?
Which activity reduces the risk of churn?
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Log In / Sign UpWhich key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
What is the value proposition of customer success for customers?