820-605Preview

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the
Customer Success Manager take next?

Which two actions are critical when communicating with executives? (Choose two.)

Which expense is an operating expense (OPEX)?

Which of these is included in a success plan?

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

Which method is directly associated with evaluating a customer outcome?

DRAG DROP -
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last
12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal?
(Choose two.)

Which outcome is the best that a Customer Success Manager can achieve for a customer?

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

Which list of components of a Customer Success Quarterly Success Review is common?

What is the value proposition of customer success for customers?

DRAG DROP -
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Select and Place:

What is a key driver that is creating the need for customer success?

Why should a customer's success be documented?

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

Which two outcomes are expansion opportunities within customer success? (Choose two.)

What is the customer success objective of a Quarterly Success Review?

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)