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Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A dbagent
B opcs
C ccagent
D mds

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A 100 ms, 3 heartbeats
B 100 ms, 5 heartbeats
C 400 ms, 3 heartbeats
D 400 ms, 5 heartbeats
E The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

A The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
B The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
C The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
D Each side synchronized its data from the logger using SQL replication.

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

A Cisco Unified ICM call router and logger
B Cisco Unified ICM call router and administrative workstation
C Cisco Unified ICM call router and peripheral gateway
D administrative workstation and HDS-DDS

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A The system stops routing calls because it cannot function without a private network.
B The private network data is rerouted automatically over the visible network.
C Both call routers go active and attempt to split the system until the private network is restored.
D The system continues to operate but with only one call router in simplex mode.

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A No network VRU is configured for the routing client.
B VRU PIM just got out of service.
C Incorrect media file name.
D Send to originator is not enabled.
E Primary VRU peripheral gateway is out of service.

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

A configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
B configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
C install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
D install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Refer to the exhibit.

Question Image

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified
Contact Center Enterprise Configuration Manager tool? (Choose two.)

A A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
B A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
C A VRU PG peripheral should be configured with a peripheral ID of 5000.
D A network VRU should be configured with a label of maximum length 10 digits.
E A PG explorer peripheral should be configured with a peripheral ID of 200.

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

A Time zone was changed.
B Secondary DNS was changed.
C Hostname was changed.
D Number of historical reports exceeded the system limits.
E Cisco Unified Intelligence Center Publisher is not in service.
F IP address was changed.

Which three rules apply when configuring agent teams? (Choose three.)

A An agent can be a member of only one agent team.
B An agent can be a member of multiple agent teams.
C An agent team can have only one primary supervisor.
D An agent team can have multiple primary supervisors.
E All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
F All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco
Finesse?

A Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
B Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
C Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
D Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)

A preconfigured domain name server and have set up forward and reverse DNS
B HTTPS redirect disabled
C Cisco Finesse HTTPS redirect enabled
D AWDB database configured and online
E access to a Network Time Protocol server
F access to the Internet

Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

A A total of 100 sign-out reason codes and not ready reason codes.
B 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
C 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
D There is no limit. You can assign as many team-based reason codes as you like.

What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

A 500
B 1000
C 2000
D 6000
E 76,000