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When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

A Cisco Unified ICM call router and logger
B Cisco Unified ICM call router and administrative workstation
C Cisco Unified ICM call router and peripheral gateway
D administrative workstation and HDS-DDS

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A The system stops routing calls because it cannot function without a private network.
B The private network data is rerouted automatically over the visible network.
C Both call routers go active and attempt to split the system until the private network is restored.
D The system continues to operate but with only one call router in simplex mode.

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A No network VRU is configured for the routing client.
B VRU PIM just got out of service.
C Incorrect media file name.
D Send to originator is not enabled.
E Primary VRU peripheral gateway is out of service.

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

A Time zone was changed.
B Secondary DNS was changed.
C Hostname was changed.
D Number of historical reports exceeded the system limits.
E Cisco Unified Intelligence Center Publisher is not in service.
F IP address was changed.

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

A Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
B Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
C Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
D Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

Refer to the exhibit.

Question Image

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
B A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
C A VRU PG peripheral should be configured with a peripheral ID of 5000.
D A network VRU should be configured with a label of maximum length 10 digits.
E A PG explorer peripheral should be configured with a peripheral ID of 200.

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

A agent device, network VRU, ringtone, error
B ICM dialed number, network VRU, ring back, error
C agent device, CUCM VRU, ringtone, survivability
D ICM dialed number plan, network VRU, ringtone, error
E agent device, network VRU, ringtone, survivability

Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

A Prefix three digits to the dialed number at the end.
B Suffix three digits to dialed number.
C Truncate three digits from dialed number.
D Consider only the first three digits from the dial number.

Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

A You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
B You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
C You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
D You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

A You can enable hyper-threading at the hypervisor level.
B You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
C You can enable hyper-threading at the Guest OS level.
D You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
E You cannot enable hyper-threading at the hypervisor level.

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

A ICM Organizational Unit
B ICM facility
C ICM User Group policy
D ICM Security policy
E ICM instance
F ICM agent users

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A Call Type
B Precision Queue
C Skill Group
D Percent Allocation

You have deployed a VXML application named MyVXMLApp.
Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

A appname=MyVXMLApp
B app=MyVXMLapp
C vxmlapp=MyVXMLApp
D application=MyVXMLApp

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

A Courtesy Callback
B recording a .wav file
C FTP a file
D Emergency Contact Center closure
E agent whisper
F IVR Outbound option

Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

A Cisco Unified Customer Voice Portal to route calls to "mediaserver"
B mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C mapping an IP address to hostname on VXML gateway
D no default "mediaserver" in Cisco Unified CVP configuration

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A Test your scripts to ensure that all routing logic is correct.
B Configure default labels for each dialed number using the Configuration Manager.
C Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
D In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
E Configure default labels for each skill group using the Configuration Manager.
F In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.