500-445 Practice Exam — Free Cisco Certification Prep

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Question 1

ECE Administration and Configuration

Which User objects in Enterprise Chat and Email are mapped in UCCE?

A Agent, Supervisor
B Agent
C Supervisor, Administrator
D Agent, Supervisor, Administrator

Question 2

ECE Deployment

Question 3

ECE Features and Troubleshooting

Question 4

ECE Features and Troubleshooting

Question 5

ECE Features and Troubleshooting

Question 6

ECE Deployment

Question 7

ECE Chat Administration

Question 8

ECE Administration and Configuration

Question 9

ECE Deployment

Question 10

ECE Administration and Configuration

Question 11

ECE Features and Troubleshooting

Question 12

ECE Administration and Configuration

Question 13

ECE Chat Administration

Question 14

ECE Features and Troubleshooting

Question 15

ECE Email Administration

Question 16

ECE Features and Troubleshooting

Question 17

ECE Administration and Configuration

Question 18

ECE Features and Troubleshooting

Question 19

ECE Email Administration

Question 20

ECE Features and Troubleshooting

Question 21

ECE Features and Troubleshooting

Question 22

ECE Deployment

Question 23

ECE Email Administration

Question 24

ECE Chat Administration

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Topics covered:

ECE DeploymentECE Administration and ConfigurationECE Email AdministrationECE Chat AdministrationECE Features and Troubleshooting

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Which CLI command verifies the authenticity and integrity of a downloaded ISO?

A Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
B Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
C Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
D Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

A 60 minutes
B 120 minutes
C 240 minutes
D 24 hours

How is Chat Watchdog Interval used?

A to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
B to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
C to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
D to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

What is the default frequency value of ECE Monitors notification?

A 30 seconds
B 60 seconds
C 120 seconds
D 30 minutes
E 60 minutes
F 90 minutes

Question 6

ECE Deployment

Question 7

ECE Chat Administration

Question 8

ECE Administration and Configuration

Question 9

ECE Deployment

Question 10

ECE Administration and Configuration

Question 11

ECE Features and Troubleshooting

Question 12

ECE Administration and Configuration

Question 13

ECE Chat Administration

Question 14

ECE Features and Troubleshooting

Question 15

ECE Email Administration

Question 16

ECE Features and Troubleshooting

Question 17

ECE Administration and Configuration

Question 18

ECE Features and Troubleshooting

Question 19

ECE Email Administration

Question 20

ECE Features and Troubleshooting

Question 21

ECE Features and Troubleshooting

Question 22

ECE Deployment

Question 23

ECE Email Administration

Question 24

ECE Chat Administration

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A 993
B 2434
C 9001
D 15097

How do chat entry points behave?

A Multiple help links on a website can point to the same entry point.
B Each help link on a website can point to the same entry point.
C Each help link on a website must point to a separate entry point.
D Each help link on a website can point to multiple entry points.

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

A CCE scripting for chat and email needs to be configured before configuring ECE SSO.
B SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
C SSO is enabled by default; no configuration is necessary.
D The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
E ECE should be integrated with PCCE and the SPOG.
F SSO for CCE needs to be configured before agent SSO for ECE will work.

What are two considerations when installing Web Servers? (Choose two.)

A The web server can be installed outside the firewall.
B Web server components should be installed on a separate VM.
C Web server components should always be installed along with the application server.
D Web server is not mandatory and is optional.
E The web server cannot be separated from its corresponding application servers across a firewall.

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

A 80 milliseconds
B 120 milliseconds
C 240 milliseconds
D 300 milliseconds

Which feature is unable to be deleted or made inactive?

A Enterprise Chat and Email
B Unified CCE
C Exception Queue
D Supervisory Queues

What are two required configurations when setting up user accounts and permissions? (Choose two.)

A The ECE web server can be installed in DMZ and must use the same domain account.
B All the servers except the ECE web server must use the domain account to install the software.
C All the servers must use the same domain account to install the software.
D Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
E The ECE web server can be installed in DMZ and can have a different domain account.

What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

A 800
B 1000
C 2000
D 2500

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

A Dynamic Expanded Call Context Variable
B Call variable on email/chat gadget
C Dynamic Expected Wait Time Variable
D Dynamic Run Application Script Request

What are three steps in an email process flow? (Choose three.)

A EAAS Instances sends NEW_TASK message to MR PIM.
B MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
C Rules Process executes the start and scheduled workflows.
D Email is pulled in by listener instance and written to the database.
E Email is pulled in by retriever instance and written to the database.
F EAAS notifies EAMS of DO_THIS_WITH_TASK.

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A Business hours
B Administrative script
C Business calendars
D Time of day

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

A ECE_Default_Queue
B ECE_activity
C ECE_Inbound
D ECE_Email
E ECE_Chat

What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

A 20 KB
B 30 KB
C 40 KB
D 50 KB

What are three reasons aliases cannot be deleted? (Choose three.)

A It is used in an inbound workflow.
B It is configured as the default alias.
C It is associated with the users.
D It is associated with a retriever instance.
E It is associated with a queue.
F It ts associated with the mail server.

What are two specifications for reporting templates? (Choose two.)

A The availability of templates is controlled by licenses.
B A user can only create ten reports per template.
C Only one report can be created per template.
D Any number of reports can be created from a template.
E Templates can be deleted.

What is the limit of concurrent agents per application server?

A 400
B 600
C 1200
D 1800

What is the character limit for passwords when installing Enterprise Chat and Email applications?

A 24
B 29
C 30
D 32

Which group must an email match to be transferred to any queue?

A Application path
B Business hour
C Media class
D Application instance

What must be registered to receive chat messages while registering the application for chat API integration?

A Webhooks callback URL
B Integrator
C Conversation ID
D Bearer token

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