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In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? (Choose two.)
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What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
What are two possible Outbound Dialing Modes? (Choose two.)
Where should the RONA setting be positioned the highest?
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What is the function of the CVP Subdialog Return element in a VXML application?
How are additional ICM Tools added?
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
Which two steps are required to configure a Supervisor? (Choose two.)
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
How many clusters of Finesse will a single PG support?
Which two components must a script be associated with to run? (Choose two.)
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
What are two parts of a Single Sign-on message flow? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
What are the two main features of the Cisco VVB? (Choose two.)
Which variable remains available to all scripts in the system until reset?
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
What is the goal of identifying a call type?
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
How many teams can an Agent be a part of?
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Which two steps are required to configure RONA for CCE? (Choose two.)